# Canned Responses ### What are Canned Responses? A canned response is a quick, standard, and predetermined salutation or reply to a routine question. Agents can save pre-formulated responses to quickly send out a reply in a conversation, which will help reduce workload, ensure response accuracy, and boost productivity. ### Why We Use Canned Responses Data has consistently shown that speed of service is a significant factor in customer satisfaction and retention. While your generative AI Chat provides instant answers to your customers, it's critical that agents handling multiple chats can quickly respond to common questions to ensure timely service. In addition to increased agent efficiency, we strongly recommend the use of canned responses for several reasons: * More Response Consistency * Increased Accuracy * Higher Customer Satisfaction * Reduced Workload * Controlled Brand Voice ### Scenarios to Utilize Canned Responses You have the ability to create canned responses for any escalation scenario you deem necessary; however, we typically see canned responses created for the following situations: * Greetings * Managing Complaints/Frustrations * Handling Objections * Answers to Common FAQs * Transfer a Chat to Another Agent/Team * Scheduling a Demo/Appointment * Resolving & Closing a Chat --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.