Overview
What are Enriched Responses?
Responses generated by the LLM model, enhanced with buttons, quick replies, and multimedia elements (images, videos), prompting users to take action.
Types of Enrichments
Quick Replies: A secondary button that assists in guiding the user in gaining more information about the topic they are asking about, as well as further their discovery of different topics, information, and events
Link Buttons: Buttons that are living within a response, linking users to other topics within your chat or to external pages
Images/Videos
Prewritten Responses
Create/Update Prewritten Response Enrichments
To add or update an existing enrichment for a prewritten response, follow the steps below:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the response you'd like to edit by filtering to the content type named "Prewritten"
Once clicked into the response name, add enrichments such as buttons/quick replies or make any edits
Hit Save
Generated Responses
Create/Update Generated Response Enrichments
To add or update a new enrichment for a generated response, please submit a service request using the steps below:
Create a Service Ticket HERE or by selecting the Click Here For More Support button in the top right corner of this page
Enter details that include:
Short description of the enrichment
3-5 example inputs that should receive the enrichment
The new image/button/link that should be applied
FAQs
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