Overview
What are Enriched Responses?
Responses generated by the LLM model, enhanced with buttons, quick replies, and multimedia elements (images, videos), prompting users to take action.
Types of Enrichments
Quick Replies: A secondary button that assists in guiding the user in gaining more information about the topic they are asking about, as well as further their discovery of different topics, information, and events
Link Buttons: Buttons that are living within a response, linking users to other topics within your chat or to external pages
Images/Videos
Update an Enrichment
Update Enrichments for Generated Responses
To update an existing enrichment for a generated response, follow the steps below:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Under LLM Content Group, filter to the content group for “Enrichment”
Search for the part of the enrichment that needs to be changed
Edit the response and press save
Update Enrichments for Prewritten Responses
To update an existing enrichment for a prewritten response, follow the steps below:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the response you'd like to edit by filtering to the content group named "Prewritten"
Once clicked into the response name, make any adjustments and press save
Create a New Enrichment
Create Enrichments for Generated Responses
To add a new enrichment for a generated response, please submit a service request using the steps below:
Create a Service Ticket HERE or by selecting the Click Here For More Support button in the top right corner of this page
Enter details that include:
Short description of the enrichment
3-5 example inputs that should receive the enrichment
The new image/button/link that should be applied
Create Enrichments for Prewritten Responses
To add a new enrichment for a prewritten response, follow the steps below:
Go to the Satisfi Dashboard, then Studio -> NLP Manager -> Responses
Under LLM Content Group, filter to the content group for "Prewritten"
Click into the response name and add any needed enrichments
Hit save
FAQs
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