Overview

What are Enrichments?

Enrichments are interactive elements added to text responses, including images, videos, buttons, and quick replies. They serve two primary purposes:

1. Enhance user engagement: By providing visual and interactive content, enrichments make conversations more dynamic and interesting, improving the overall user experience.

2. Facilitate user actions: These elements streamline user interactions by offering clear, clickable options or additional information, guiding users towards specific actions or choices.

Enrichments can be added to prewritten responses or to generative data. To learn more about the type of enrichments available to you, click the link below!

Response Enrichments

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Prewritten Responses

Learn How You Can Add & Update an Enrichment

Create/Update Prewritten Response Enrichments

To add or update an existing enrichment for a prewritten response, follow the steps below:

1. While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses

2. Locate the response you'd like to edit by filtering to the content type named "Prewritten"

3. Once clicked into the response name, add enrichments such as buttons/quick replies or make any edits

4. Hit Save

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Generated Responses

Enrichments, such as images, videos, buttons, and quick replies, add another dimension to generated content. Training enrichments follows the same logic as training prewritten responses with the Input Director, but they will only appear when you have loaded relevant content (url or document) so the system can generate a response.

Create an Enrichment

To add a new enrichment for a generated response, follow the steps below:

1. In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses

2. Click "+" in the top right of the Responses Dashboard.

3. Create your new response by adding the following fields:

Field	Details
Volume Name	Your Volume Name.
Channel Name	If the volume name is not selected first, no channels will appear.
Language	English is the only supported language at this time.
Response Name	Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: enrichment_add_new_user
Content Group	The default group is General; however, you can use this field to help organize your responses in whatever works best for you.
Content Type	Select Enrichment

4. Add the response including any relevant buttons, quick replies, or rich media.

5. Select the toggle labeled Input Training and begin adding sample inputs.

Input Training is VERY important. The quality and breadth of your inputs will determine how well training works for your Enrichments.

1. We recommend having a total of 10-15 inputs per Enrichment. You must manually write at least 3 chat-like inputs before generating additional inputs.

2. Add full sentences/questions for Input Training

6. Select the Generate Inputs button to add additional training.

7. Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking Delete Selected Inputs.

8. Press Save New & Publish and test the new enrichment.

In the input sample input container, users can now search for existing inputs within that response name. As you start typing your input sample, the list may only show existing samples with the same text or show no samples at all!

Update an Enrichment

To update an enrichment for a generated content, follow the steps below:

1. While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses

2. Locate the response you'd like to edit by filtering to the content type named "Enrichment"

3. Once clicked into the enrichment, make any necessary updates including changing/adding an image, updating a URL in a button, or creating new quick replies.

4. Hit Save

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FAQs

Do I need to create a ticket to add an enrichment to a prewritten response?

No! You can add buttons, images, quick replies, etc. directly in the prewritten response within the dashboard

When adding a button/quick reply, how should I format input text?

When adding input text as an action for a button/quick reply, you should always check that it provides the appropriate answer for the button label. For example, if the button is labeled "Where can I buy tickets?", you could add input text like "Where is the ticket office" or "Buy tickets".

Please note that you cannot include the "?" symbol within your input text! You can include the "?" symbol within the button/quick reply label.

Are the quick reply prompts generated? Can I customize quick replies?

Quick replies can be generated! You can construct your quick replies one of three ways:

1. All quick replies can be generated by the LLM (submit a service request if this is your desired path)

2. You can have static quick replies for all responses (unless overwritten by an enrichment)

3. No quick replies at all

When I create a button/quick reply in a prewritten response, should I tie it to a response name or input text?

Unless you want to redirect a user directly to a specific path (live chat, ticket purchase, feedback), we highly recommend utilizing the "input text" selection. Once selected, you can type out a question/keyword to indicate where you'd like to navigate the user