Overview
What are Enrichments?
Enrichments are interactive elements added to text responses, including images, videos, buttons, and quick replies. They serve two primary purposes:
Enhance user engagement: By providing visual and interactive content, enrichments make conversations more dynamic and interesting, improving the overall user experience.
Facilitate user actions: These elements streamline user interactions by offering clear, clickable options or additional information, guiding users towards specific actions or choices.
Enrichments can be added to prewritten responses or to generative data. To learn more about the type of enrichments available to you, click the link below!
Response EnrichmentsPrewritten Responses
Create/Update Prewritten Response Enrichments
To add or update an existing enrichment for a prewritten response, follow the steps below:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the response you'd like to edit by filtering to the content type named "Prewritten"
Once clicked into the response name, add enrichments such as buttons/quick replies or make any edits
Hit Save
Generated Responses
Enrichments, such as images, videos, buttons, and quick replies, add another dimension to generated content. Training enrichments follows the same logic as training prewritten responses with the Input Director, but they will only appear when you have loaded relevant content (url or document) so the system can generate a response.
Create an Enrichment
To add a new enrichment for a generated response, follow the steps below:
In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses
Click "+" in the top right of the Responses Dashboard.
Create your new response by adding the following fields:
Field | Details |
---|---|
Volume Name | Your Volume Name. |
Channel Name | If the volume name is not selected first, no channels will appear. |
Language | English is the only supported language at this time. |
Response Name | Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: enrichment_add_new_user |
Content Group | The default group is General; however, you can use this field to help organize your responses in whatever works best for you. |
Content Type | Select Enrichment |
Add the response including any relevant buttons, quick replies, or rich media.
Select the toggle labeled Input Training and begin adding sample inputs.
Input Training is VERY important. The quality and breadth of your inputs will determine how well training works for your Enrichments.
We recommend having a total of 10-15 inputs per Enrichment. You must manually write at least 3 chat-like inputs before generating additional inputs.
Add full sentences/questions for Input Training
Select the Generate Inputs button to add additional training.
Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking Delete Selected Inputs.
Press Save New & Publish and test the new enrichment.
In the input sample input container, users can now search for existing inputs within that response name. As you start typing your input sample, the list may only show existing samples with the same text or show no samples at all!
Update an Enrichment
To update an enrichment for a generated content, follow the steps below:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the response you'd like to edit by filtering to the content type named "Enrichment"
Once clicked into the enrichment, make any necessary updates including changing/adding an image, updating a URL in a button, or creating new quick replies.
Hit Save
FAQs
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