# Send Transcripts Feature ## Overview The **Send Transcript feature** allows users to email themselves, and others, a copy of their chat conversation with your AI (or Live) agent. Whether its directions, recommendations, event details, or ticket information, this feature enables seamless handoff of helpful content outside the chat, extending the value of each interaction and promoting re-engagement. Users can personalize the message by adding a note, and the transcript will be sent from your brand name, enhancing trust and recognition. {% embed url="" %} ## Benefits


Increase Shareability Allow guests to easily share helpful info with friends, family, or colleagues.
Extend Chat Value Ensure users don’t lose important info and can reference it anytime.
Drive Return Visits Guests who send themselves a transcript are more likely to revisit the conversation and convert.

Increase Shareability

Allow guests to easily share helpful info with friends, family, or colleagues.

Extend Chat Value

Ensure users don’t lose important info and can reference it anytime.

Drive Return Visits

Guests who send themselves a transcript are more likely to revisit the conversation and convert.

## Capabilities * Users can send the entire conversation transcript to any email address * Works with AI-only or AI + Live Agent chat sessions * Note field allows users to add a custom message before sending * Available on web and app experiences * Transcripts are delivered via email from Satisfi’s domain, labeled with your brand

## How To Install? Our team will take care of setting up this feature across all AI agents. If you have any questions, feel free to submit a ticket through the request portal[ **HERE**](https://satisfi-labs.atlassian.net/servicedesk/customer/portal/10/group/45/create/178) or reach out to your Account Manager. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.satisfilabs.com/resource-center/ai-agent-engine/features-and-integrations/features/send-transcripts-feature.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.