Send Transcripts Feature

Overview

The Send Transcript feature allows users to email themselves, and others, a copy of their chat conversation with your AI (or Live) agent. Whether its directions, recommendations, event details, or ticket information, this feature enables seamless handoff of helpful content outside the chat, extending the value of each interaction and promoting re-engagement.

Users can personalize the message by adding a note, and the transcript will be sent from your brand name, enhancing trust and recognition.

Benefits

Increase Shareability

Allow guests to easily share helpful info with friends, family, or colleagues.

Extend Chat Value

Ensure users don’t lose important info and can reference it anytime.

Drive Return Visits

Guests who send themselves a transcript are more likely to revisit the conversation and convert.

Capabilities

• Users can send the entire conversation transcript to any email address

• Works with AI-only or AI + Live Agent chat sessions

• Note field allows users to add a custom message before sending

• Available on web and app experiences

• Transcripts are delivered via email from Satisfi’s domain, labeled with your brand

How To Install?

Our team will take care of setting up this feature across all AI agents. If you have any questions, feel free to submit a ticket through the request portal HERE or reach out to your Account Manager.