How to Install

If you'd like to install this feature, please contact your Account Manager! They will walk you through best practices before submitting a ticket on your behalf.

Maintenance

Content Management

This process is almost identical to editing a response within other channels aside from a few minor formatting differences. To learn more about how to update Facebook content, please click the link below:

Prewritten Plus ResponsesContent Formatting

Reverify Your Business

Meta will periodically require re-verification of your Facebook business account. The frequency of these re-verifications are dependent on certain actions such as changes in your business account, discrepancies in details between your Facebook and linked accounts, or security issues.

We highly recommend that your organization's Facebook administrator checks your business account regularly and ensure your business maintains a verified status. Satisfi Labs is unable to verify your business on behalf of your organization.

Please note that in the event your business account is unverified, your chat will no longer work within the Facebook channel. Reach out to our support team if you have any questions.

Best Practices

Reach out to your Account Manager to learn more about this feature's best practices!

FAQS

Can end users escalate a conversation to an agent through Facebook chat?

Yes! Users are able to escalate their conversations as normal.

Do my other features works within the Facebook channel?

Certain features like the Food & Beverage Finder and the Live Agent Engine can live within your Facebook channel; however, others like Ticket Commerce cannot. Reach out to our support team for more information on your specific needs.