How to Use the Web Scraping Tool
To add new web-scraped data, follow the steps below:
Open your AI Chat
Login using !login command
Click 'Get Started'
Click Commands 'Add this URL' or 'Add new URL'
Go to Studio -> NLP Manager -> Responses to ensure the data is carried over and formatted correctly.
Edit/Delete Web-Scraped Data
Update Web-Scraped Data
There are two ways to update web-scraped data:
Rescrape Your Webpage
Open your AI Chat
Login using !login command
Hit 'Get Started'
Click Add this URL or Add New URL to rescrape the page with the updated information
Go to Studio -> NLP Manager -> Responses to ensure the data is carried over and formatted correctly
Manually Update Your Content
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the response you'd like to edit
Once you click on the response name, select the three dots in the right-hand corner of the window
Uncheck the box next to Content Subscription.
Click the pencil icon
Make any necessary edits
Hit Save and Publish or just Save to keep your changes in draft mode
Why Would You Manually Update Scraped Data?
Add Topic Headers (ex. Topic: Group Ticket Perks)
Update information that hasn't been updated on your website yet
Improve the chunking of data
Removing unnecessary scraped data (webpage alerts, footer text, etc.)
Adding redacted information such as emails/phone numbers when applicable
Delete Web-Scraped Data
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the response you'd like to delete
Click the delete button (trash can icon)
Our Recommendations
Create Hidden Webpages
Utilize the power of our web scraping tool without having to surface information publicly on your website. By creating hidden pages on your website, you create a controlled environment that serves as a great data resource for your AI Chat to train from and curate content.
Real-World Examples: Tampa Bay Buccaneers, The Jockey Club
Create a List of Your URLs
We suggest making a list of the URLs you want to scrape and train in advance. Once you locate the popup on the first URL, keep your list handy and add more URLs by clicking the 'Add new URL' button. This way, you won't need to switch between pages and have complete control over the URLs you've already scraped.
Focus on What is Important
Don't attempt to scrape every web page you have! Focus your scraping efforts on web pages where your customers typically learn key information such as A-Z Guides, Things to Do, Directories, etc.
What to Avoid
Avoid scraping:
Web pages that are frequently updated (schedules, rosters, stats, etc.). In these cases, we recommend using a prewritten response.
Any third-party web pages you do not manage.
Web pages lacking rich content such as image-heavy pages, landing pages, etc.
Inspect for Quality
We always recommend that you not only review results from our scraping tool within the response library but also see how responses are generated and exposed within your chat.
If the information you scraped into the dashboard is not being understood by the LLM, this may be due to poor formatting within the response. To fix this:
Find the corresponding URL labeled response in the library (usually named after the web page it was scraped from)
Click Edit
Ensure that:
There is a header description related to the data's topic in each section
All sections are separated by a 5 “-----”
No section is very short or extremely long
Note: Manual edits can be made within web-scraped data responses in the dashboard. However, if a page is rescraped, those manual edits will be overwritten.
FAQs
I'm not seeing my scraped responses and/or LLM volume in the dashboard
In the responses library, ensure that the filter is set to “company name LLM.” From there, data should change and reflect everything within the new experience
Is there any specific formatting required for emails/phone numbers in scraped data?
No! If your contact information is in a text format and written clearly (ex. [email protected] or #-###-###-####) it will be surfaced to users in generated responses.
Can I scrape text from PDFs, images and/or web banners?
Unfortunately, this content cannot be scraped. If you'd like to include this data to create generated responses, we suggest creating a documented response
Can multiple people from my team scrape the website using the same popup?
Yes! If the page is already scraped, a message will trigger that it’s already listed, and a page refresh will be triggered
How many pages can I scrape?
You can scrape as many web pages as you need; however, we typically recommend scraping between 10-30 total depending on your website
Does the chat ever pull in information from beyond our scraped webpages?
No! Responses are only generated from information scraped from websites by you
Can I scrape any webpage I want?
Avoid scraping web pages that you do not manage, as their information may go against your organization's policies and procedures
My chat is not prompting me to login when I enter !login
You may already be logged in! Check for the asterisk in your chat's text container. If it's there, that means you're logged in. Type !commands and continue scraping.
If you still experience an issue logging into admin mode, reach out to our Product Support team by clicking the Click Here For More Support button in the header and asking for a live agent!
The popup doesn’t load on a page I'm trying to scrape
Load the popup on a different page and perform the “Add New URL” command instead and enter the URL
I'm unable to scan my web page because the URL is not reachable
No worries! Submit a service request and we can assist!
If my website is updated, will it automatically update my scraped response?
As the information on your website changes, this is not automatically reflected in your scraped data. Rescrape the updated webpage to ensure your chat is properly trained and creating up-to-date responses for users
What if I have pages on other languages, should I scrape them?
No, you need to only scrape pages in English language. If you have other languages as add-ons, we will make sure to set the content in the second language for you
Last updated
Was this helpful?