> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/live-agent-engine/admin-overview.md).

# Admin Overview

If you are designated as a company administrator within the Satisfi Labs dashboard, there are capabilities you should be aware of. In addition to the ones listed below, we recommend that you review all articles within the Admin Overview section to fully understand how you can best manage your company's Live Agent Engine account.

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[Add/Remove a User](/resource-center/ai-agent-engine/user-management/add-remove-a-user.md)
{% endcontent-ref %}

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[Escalation Schedule](/resource-center/live-agent-engine/system-configuration/escalation-schedule.md)
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[Multiple Team Involvement](/resource-center/live-agent-engine/system-configuration/multiple-team-involvement.md)
{% endcontent-ref %}

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[Leave a Message & Contact Collection](/resource-center/live-agent-engine/system-configuration/leave-a-message-and-contact-collection.md)
{% endcontent-ref %}

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[Additional Channels & Placement](/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement.md)
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