> For the complete documentation index, see [llms.txt](https://docs.satisfilabs.com/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.satisfilabs.com/resource-center/live-agent-engine.md).

# Live Agent Engine

- [Get to Know Your Live Agent Engine](https://docs.satisfilabs.com/resource-center/live-agent-engine/get-to-know-your-live-agent-engine.md)
- [System Configuration](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration.md)
- [Installation Guide](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/installation-guide.md)
- [Escalation Schedule](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/escalation-schedule.md)
- [Multiple Team Involvement](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/multiple-team-involvement.md): Let's explore how Bridge Live Chat can benefit different teams within your organization.
- [Leave a Message & Contact Collection](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/leave-a-message-and-contact-collection.md): In your Bridge Live Chat platform, you have the ability to utilize two features at no additional cost!
- [Conversation Labels](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/conversation-labels.md): Labeling your conversations makes organizing and locating specific conversations easy!
- [Additional Channels & Placement](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement.md)
- [Live Agent Engine Placement](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement/live-agent-engine-placement.md): Explore how you can place several options for placing Bridge Live Chat's button within your chat experience, allowing you to strategically drive revenue growth.
- [Live Agent Engine Email](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement/live-agent-engine-email.md)
- [Installation Guide](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement/live-agent-engine-email/installation-guide.md)
- [Facebook Messenger](https://docs.satisfilabs.com/resource-center/live-agent-engine/system-configuration/additional-channels-and-placement/facebook-messenger.md)
- [Agent Overview](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview.md)
- [Logging In](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/logging-in.md): Better understand how and where to log into Bridge Live Chat!
- [Dashboard Overview](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/dashboard-overview.md): Better understand how your Live Agent Engine dashboard is laid out and where you can find important information!
- [Profile Setup](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/profile-setup.md): This section will help you to update your agent profile!
- [Notification Preferences](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/notification-preferences.md)
- [Set Your Availability](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/set-your-availability.md): Learn why it's critical to set your availability as an agent within the Live Agent Engine dashboard!
- [Conversation Status](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/conversation-status.md)
- [Assign a Conversation](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/assign-a-conversation.md)
- [Reply in a Conversation](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/reply-in-a-conversation.md)
- [Canned Responses](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses.md)
- [Add/Use a Canned Response](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses/add-use-a-canned-response.md)
- [Modify/Delete a Canned Response](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses/modify-delete-a-canned-response.md)
- [Best Practices](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/canned-responses/best-practices.md)
- [Participate in a Conversation](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/participate-in-a-conversation.md)
- [Private Notes & Mentions](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/private-notes-and-mentions.md)
- [Mute/Block a User](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/mute-block-a-user.md)
- [Prioritize Conversations](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/prioritize-conversations.md)
- [Resolve a Conversation](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/resolve-a-conversation.md)
- [Export Transcripts](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/export-transcripts.md)
- [Macros/Automation](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/macros-automation.md)
- [Keyboard Shortcuts](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/keyboard-shortcuts.md)
- [Ending Your Shift](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/ending-your-shift.md)
- [Troubleshooting](https://docs.satisfilabs.com/resource-center/live-agent-engine/agent-overview/troubleshooting.md)
- [Admin Overview](https://docs.satisfilabs.com/resource-center/live-agent-engine/admin-overview.md)
- [Adjust Team Assignments](https://docs.satisfilabs.com/resource-center/live-agent-engine/admin-overview/adjust-team-assignments.md)
- [Update Agent Status](https://docs.satisfilabs.com/resource-center/live-agent-engine/admin-overview/update-agent-status.md)
- [Additional System Controls](https://docs.satisfilabs.com/resource-center/live-agent-engine/admin-overview/additional-system-controls.md)
- [Data & Reporting (Live Agent Engine)](https://docs.satisfilabs.com/resource-center/live-agent-engine/data-and-reporting-live-agent-engine.md)
- [Live Agent Engine Mobile App](https://docs.satisfilabs.com/resource-center/live-agent-engine/live-agent-engine-mobile-app.md): Help your guests directly from your phone by downloading the Live Agent Engine Mobile App!