Get to Know Your Live Agent Engine

What is Live Agent Engine?

Live Agent Engine is the place where our AI chat platform and human staff come together to manage online conversations. Seamlessly transition conversations between AI Chat and live agents and let your live support team focus on handling more complex conversations that drive revenue and increase customer satisfaction. Watch the video below to learn!

Why Our Clients Love Live Agent Engine

• Allows for Personalized Support: Increase customer retention and boost sales by giving users the ability to escalate conversations for a variety of topics directly to agents.

• Route Conversations By Team: You can assign live agents to custom teams such as sales, service, or multi-language. The platform allows you to monitor automatically assigned requests efficiently.

• Available Agent & Team Data: Improve customer service within Satisfi’s analytics dashboard. Track the number of conversations, average response, median resolution times, and more.

• Never Lose a Conversation: Always be there for your customers with a solution that is always on. Collect contact information and messages during or after business hours so you can get back to your customers as soon as you are online.

Not sure if you have access to Live Agent Engine in your account? Reach out directly to your Account Manager for more information!