Help your guests directly from your phone by downloading the Bridge Mobile App!
Download the App
Google Play Store
App Store
Key Differences
Action
Mobile App
Desktop
Add/edit end-user contact fields
❌
✅
Edit agent profile settings
❌
✅
Set your online status
✅
✅
Enable email/push/audio notifications
✅
✅
Intercept/reassign conversations
✅
✅
Reply and resolve conversations
✅
✅
Update priorities/add labels
✅
✅
Add attachments/emojis
✅
✅
Use canned responses
✅
✅
Add/remove participants
✅
✅
View page/route type
❌
✅
Use macros
❌
✅
View previous conversations
❌
✅
Export transcripts
❌
✅
App Layout
In the Conversations tab, agents can view, respond, and resolve conversations.
FAQs
Last updated