Intent Deep-Dive Dashboard
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The Intent Deep-Dive Dashboard is a valuable tool that allows you to explore intent-specific insights and gain a deeper understanding of customer interactions. With this dashboard, you can filter by more specific dates and times, enabling you to exclude offline business hours and focus on relevant data.
There is a couple of ways you can access the dashboard:
Go to the Top Intents section and click on the three ellipses next to the intent you want to explore.
See Messages per intent. Click on the three ellipses next to the intent you want to explore.
See the table. Click on the three ellipses next to the intent you want to explore.
When using Intent Deep-Dive dashboard, you can choose a different intent using the filters and dive to a different intent without leaving the page.
You can filter by more specific date and time.
See intent interest over time
See Message source (button/user input)
See on/off hours
By leveraging this dashboard, you gain valuable insights into how specific intents are used within conversations, the most commonly used intents in conjunction with the selected one, and the preceding or following intents that tend to occur. This level of depth and context sets the Intent Deep-Dive Dashboard apart from other analytics tools.
Analyzing preceding and following intents can be particularly beneficial for revenue-generating goals. Here are some use cases where this analysis can make a significant impact:
Review user inputs related to the intent to identify common keywords and phrases. Use Intent Deep-Dive dashboard.
Look for trends and preferences in customer search behavior.
Incorporate relevant keywords naturally into your web pages, including meta tags, headings, and body content.
Ensure metadata and URLs accurately reflect the content and keywords associated with the intent.
Create or update pages to provide valuable information that aligns with customer queries.