AI Chat Performance Dashboard
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In the AI Chat Performance Dashboard, you can see:
Total Number of Messages received within your bot, including messages from users to AI Chat and Live Chat. Total Number of Unique End Users (customers) who interacted with your chat.
Total Number of Conversations. These are all messages from a given user on a given date (local time), on a given bot page. You can also see the percentage of conversations handled by AI, without Live Escalation.
‘Work Hours Saved’ is calculated based on 5 min per conversation that was resolved without live escalation.
You can select each metric and time frame to view volume trends.
Gain deeper insights on volume trends by accessing the Volume Trends Dashboard. Click on either Messages or Conversations from a Volume Trend chart:
These charts help to analyze your customers' preferences to drive data-driven business decisions.
You can see Top 20 Intents based on the total number of intent detections and conversations on a given period. You can use the general filters to get more specific data.
This tool helps dive into specific subcategories.
Click on part of the pie chart to drill down similar to on the old Request Topics pie chart
If you want to exclude one of the contexts, click to unselect on the right side
When you drill down to the next category level, you can change the table view and click on Messages to see the filters you chose for the chart.