Intent Explorer Dashboard
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The Intent Explorer Dashboard is a powerful tool designed to provide accessible business-driving insights. With the help of intuitive filters, you can easily explore intents and gain unique insights into customer preferences that directly impact your business.
Using the dashboard, you can leverage filters to search for specific intents, categories, or actions within the indexed data. By clicking on a specific intent, you can deep-dive into detailed information related to it.
Each filter helps you look at customer behavior from different angles.
This is an important dimension because it allows you to see data categorized by AI Assistants and their specific subject matter expertise: tickets, food & beverage, on-site, activities, communication, health & safety, and parking.
The dashboard allows you to filter by Category, offering flexibility in exploring dimensions across various topics. For example, you can identify which beer brands or ticket types are most interesting to customers, or which policies are frequently asked about, potentially causing confusion.
The new Filter by Action feature allows you to refine your analysis based on specific actions. This enables you to focus on improving customer service by searching for complaint-related actions or identifying revenue-generating intents by filtering for buying actions.
You can combine filters to gain insights into customer preferences for specific products or services, such as which tickets, food items, or parking options are in high demand.
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