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Reporting & Analytics

Analytics Dashboard

Bridge Agent Performance Dashboard

Last updated 1 year ago

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Bridge Agent Performance Dashboard helps you see live escalation volume and analyze the agent’s performance.

What data can I find in the Bridge Agent Performance Dashboard?

You can find the following data in the dashboard:

Resolved Escalations
Total number of End User Messages
Total number of End Users
Total number of Agent Messages
Median First Response Time
Median Resolution Time
Escalation Volume Trend

Besides that, you can analyze more specific escalation metrics by your live agents: