Nudges

Overview

Nudges are a conversational feature designed to help users explore more of what your AI agent knows—keeping chats active, engaging, and informative. By adding a short, relevant prompt at the end of a response, nudges invite users to continue the conversation with natural next questions and ideas.

Prompts like “Want to know what events are happening this weekend?” or “Do you want to learn about our premium experiences?” encourage users to keep exploring your AI agent’s knowledge without needing to know exactly what to ask next.

Nudges appear in all generative responses. Prewritten responses will not have a nudge.

Benefits

Keep Conversations Going

Encourage users to ask more questions by suggesting new, relevant directions.

Surface More Topics

Help users uncover content they may not have known as available.

Boost Engagement Metrics

Increase time spent in the conversation, total messages, hours saved, and topic depth.

Tailored by Industry

Nudges are created and optimized based on industry trends and guest behavior.

No Setup Required

We handle nudge strategy, creation, and testing, so you don’t have to.

Multilingual Support

Nudges are automatically translated to support all available languages.

Capabilities

1. Nudges appear in all generative responses. Prewritten responses will not have a nudge.

2. Rules-based logic ensures nudges don’t repeat already answered topics.

3. Rules-based logic ensures AI agents only suggest follow-up questions that are supported by your existing content.

4. Auto QA & advanced prompting is used to test and identify top 30-40 nudges based on industry and subvertical data.

5. Best performance on web and in-app channels.

If your AI agent supports our multilanguage functionality, nudges are automatically translated to support all available languages.