When a new user is added to the Satisfi Labs dashboard, one of two user types can be assigned. Learn more about the user types and see which type is best for your users!
User Types
Resource Center & Chat Support Access
Dashboard Homepage Access
Bridge Live Chat Dashboard Access
AI Chat Performance Reporting Access
Bridge Live Chat Reporting Access
Ability to Edit and Publish Response Content
Ability to Adjust Agent Online Status or Team Assignment
Chat Page Library/Popup Snippet Access
Additional Data & Reporting Access
User Setting Access
For any category labeled as ✔*, note that access to this functionality can be added or removed at any time for specific users by the company administrator.
Agents
The "Agent" user type is used by organizations that are using Bridge Live Chat within their chat experience. Agents always have access to the following areas within the Satisfi Labs dashboard:
Dashboard Homepage
Links to Resource Center & Chat Support
Bridge Live Chat Dashboard
Additional permissions can be granted to individual agents by an administrator to access:
AI Chat Performance Reporting
Bridge Live Chat Reporting
Administrators
The "Administrator" user type is the most common account type used across all client verticals. Administrators always have access to the following areas within the Satisfi Labs dashboard:
Dashboard Homepage
Links to Resource Center & Chat Support
Bridge Live Chat Dashboard
Bridge Agent Online Status Management
Bridge Team Assignment Management
Chat Page Library/Popup Snippet List
Image Library
Response Library (View Only)
Additional Data & Reporting
User Settings
Additional permissions can be granted to administrators to access:
AI Chat Performance Reporting
Bridge Live Chat Reporting
Ability to Edit and Publish Response Content
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