NLP Traffic Log

Videos:Accessing NLP Traffic Log Sorting the NLP Traffic Log (Subtotals)

NLP Traffic Log

The NLP Traffic Log is a great resource to utilize when you are looking to learn more about what types of questions your clients are asking and how the bot is currently responding. This helps you easily narrow down what edits may be needed to provide your guests with a better experience!

To locate this report, please follow the steps below:

• Login to the Satisfi Labs Dashboard.

• In the menu bar on the left, select 'Tools' and then 'Data'.

• Locate the report named 'NLP Traffic Log'. If you don't see this report, please reach out to your Account Manager or submit a request here.

• Select the 'View/Download' button to the right of the report name and description.

• Enter the date range you'd like to see data for and select 'View' to read the data within a dashboard window or select 'Download' and choose your preferred file type.

  • Note: There is a limit of 10,000 records when a date range is selected but there is no limit on records if a single date is selected. If you'd like to view data outside of these ranges, please reach out to your Account Manager for assistance.

Column Definitions

• LocalDateSent → Date that the user input was sent to the virtual assistant.

• LocalTimeSent → Time that the user input was sent to the virtual assistant.

• TimeZone → Time zone that LocalTimeSent is displayed in (e.g., EST).

• InputType → Type of input that was sent into the virtual assistant. Inputs may be the following: Text: User manually typed input Quick Reply: User tapped a quick reply to submit the corresponding input Button: User tapped a button to submit the corresponding input.

• InputText → Input text that was sent to the virtual assistant.

• Response → Virtual assistant’s response as a result of the corresponding input.

• IntentName → Name of Intent that is associated with the given.

• Response Category → Primary tag associated with the given Intent Name (ties out to Insights categories).

• Subcategory → Secondary tag associated with the given Intent Name (ties out to Insights categories).

• SubmissionPage → Page that the user was interacting with when sending the input.

• ClientCustomerId → Any External ID that is sent to us from the client.

• SubmissionCode → Satisfi’s ID used to identify a user’s submission (conversation). This will tie out to any other locations where Submission Code is referenced (e.g., Inbox).

• CustomerCode → Satisfi’s ID used to identify a user. This will tie out to any other locations where Submission Code is referenced (e.g., Inbox).

Best Practices

• We recommend sorting the data by the IntentName column to give you the best view of the user input + bot response. To do this, please follow the steps below:

  • Download the report into an Excel file and open it.

  • Navigate to the Data tab in Excel and select the 'Filter' button

  • Find Column G, 'IntentName' and sort the column from A-Z

  • Select 'Subtotal' from the menu bar at the top right and apply the following settings:

    • At each change in: IntentName

    • Use Function: Count

    • Add subtotal to: IntentName

  • Select the number 2 on the tool bar on the far left

  • Sort Column G, 'IntentName' from Z-A

  • Select the number 3 on the tool bar on the far left

  • Review the user inputs (column E) and the bot response (column F) to make content changes as needed!

Accessing NLP Traffic Log

Sorting the NLP Traffic Log (Subtotals)