Last updated
Last updated
The Get Response Feedback report allows you to view user feedback left on specific responses using the icons. Not only can you view or filter by positive or negative feedback, but you can see additional corresponding fields such as volume/page names, specific input, and the response that was sent.
To locate this report, please follow the steps below:
Login to the Satisfi Labs Dashboard
In the menu bar on the left, select Tools and then Data
Locate the report named Get Response Feedback and adjust the date range and/or feedback type filter
Select either to View or Download the report
If you don't see this report, please submit a request here.
Column Name | Field Descriptions |
---|---|
In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature. Please review the instructions below to learn more:
Date Created
Date
Time Created
Local Time
Time Zone
Your local time zone
Volume Name
Volume where scraped response resides
Page Name
Page the user is chatting through
Response Rating
Positive or negative feedback
Comment
User feedback left
Input
Question the user asked the chat
Response
The chat's response to the question
Response Name
Corresponding response name
Customer Code
Customer Code
Submission Code
Submission Code
Page ID
Page ID