Overview

The Get Response Feedback report allows you to view user feedback left on specific responses using the icons. Not only can you view or filter by positive or negative feedback, but you can see additional corresponding fields such as volume/page names, specific input, and the response that was sent.

To locate this report, please follow the steps below:

1. Login to the Satisfi Labs Dashboard

2. In the menu bar on the left, select Tools and then Data

3. Locate the report named Get Response Feedback and adjust the date range and/or feedback type filter

4. Select either to View or Download the report

If you don't see this report, please submit a request here.

Report Field Descriptions

Column Name	Field Descriptions
Date Created	Date
Time Created	Local Time
Time Zone	Your local time zone
Volume Name	Volume where scraped response resides
Page Name	Page the user is chatting through
Response Rating	Positive or negative feedback
Comment	User feedback left
Input	Question the user asked the chat
Response	The chat's response to the question
Response Name	Corresponding response name
Customer Code	Customer Code
Submission Code	Submission Code
Page ID	Page ID

Suppress Thumbs Up/Down

In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature. Please review the instructions below to learn more:

Suppress Thumbs Up/Down