End User Contacts

Overview

End User Contacts is a resource to retrieve all customer contact information collected in AI Chat, including Bridge Live Chat.

Report Components

Component	Definition
End User Code	Satisfi’s customer code for the user
Name	User's name
Email	User's email
Phone Number	User's phone number

Tips

1. Gather contact information from users who engage with the AI Chat. Use this data to follow up with leads, provide personalized assistance, and nurture customer relationships through targeted email or SMS campaigns.

2. Monitor the timing of chat interactions to identify peak engagement hours and optimize staffing schedules. Schedule automated messages or promotions during periods of high user activity to maximize response rates and conversions.

3. Lookout for the Name field as sometimes it contains a real question instead of a Name. Use this data to provide personal assistance and increase customer satisfaction.