Conversation Transcripts
Overview
Conversations Transcripts report lets you see all inbound and outbound messages, including AI Chat, live escalations, slots/guided flows, etc
This report replaces the following reports:
Input and Response Log for Date Range
Input and Response Log for Date Reference
Report Components
Tips
Understand which pages or channels users are interacting with the most. Use this data to optimize content and messaging on high-traffic pages to better align with user expectations and needs.
Filter by a conversation or the end-user code to see the whole conversation or conversations happening for a given user. Use this information to tailor responses and engagement strategies to better meet user needs and preferences.
Differentiate between AI Chat and Live Chat conversations to assess the effectiveness of each platform.
For Live Chat conversations, track the name of the live agent involved to monitor agent performance.
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