Reporting & Analytics

See the following pages to learn more about our Analytics Dashboard:

• Bot Performance Dashboard

• Intent Deep-Dive Dashboard

• Intent Explorer Dashboard

• Intent Trends Dashboard

• Bridge Live Escalations Dashboard

• Mobile Ticketing Guide Dashboard

There are several different reports provided that will give you a more granular look at your customer's information and questions! Below are a few options to get started:

• NLP Traffic Log: This is a great resource for checking on overall content health. When sorted, it allows you to quickly view your customer's inputs and the current bot responses to make adjustments as needed.

• Input and Response Log: This is an export of your inbox to read through your customer submissions in chronological order.

• API Report Options: Learn about our API options to import the data directly into your data warehouse.

UTM (Urchin Tracking Module) codes are a way to help you track website traffic from a specific source (web, app, Facebook, etc.) or medium (Satisfi Labs or AI Chat). Set-up instructions are below:

• UTM Tracking