Need Help

What is the fastest way to get help if I have questions about Satisfi products?

The best way to get instant answers is to use our virtual support assistant, which knows all about Satisfi dashboard, user management, Bridge Live Chat, Generative AI upgrade, and much more.
You can find it by clicking this button on the top right:
If you'd like to chat with a live person, just type "Live Person" between 9 am and 5 pm ET, Monday through Friday.

How can I get help if I have technical issues when using Satisfi products?

The best way to solve technical issues is to use our Request Portal. Our dedicated team monitors the Portal daily and is ready to resolve your issues quickly. Simply submit your request through the portal, and we will get back to you as soon as possible to help you with any problems you may be experiencing.

When should I use the Request Portal?

  • Increase AI & Live Chat placement
  • Report an issue/bug
  • Chat branding updates
  • Request changes to Context LLM Response System
Please choose the actual type of your request, click on ‘Submit a Request’ button and follow the simple steps when completing a request.
Expected turnaround time for content updates:
  • 1-5 Requests = 1 business day
  • 6-20 requests = 2 business days
  • 21-50 requests = 3 business days
  • 51+ requests = 5+ business days
Expected turnaround time for new responses/training:
  • 1-2 requests = 2 business days
  • 3-10 Requests = 3 business days
  • 11+ Request = Set up time with your Client Success Manager to discuss

How can I access Request Portal?

You can access the Request Portal using this link or find it in your Satisfi Dashboard home page.

How can I receive confirmation when my requests are completed?

Our team takes 1 - 5 business days to work on your request. You will receive automatic emails from: [email protected]:
  • when your request is received
  • if there is a comment on our side that needs your consideration
  • when the request is complete