The best way to get instant answers is to use our virtual support assistant, which knows all about Satisfi dashboard, user management, Bridge Live Chat, Generative AI upgrade, and much more.
You can find it by clicking this button on the top right:
If you'd like to chat with a live person, just type "Live Person" between 9 am and 5 pm ET, Monday through Friday.
The best way to solve technical issues is to use our Request Portal. Our dedicated team monitors the Portal daily and is ready to resolve your issues quickly. Simply submit your request through the portal, and we will get back to you as soon as possible to help you with any problems you may be experiencing.
- Increase AI & Live Chat placement
- Report an issue/bug
- Chat branding updates
- Request changes to Context LLM Response System
Please choose the actual type of your request, click on ‘Submit a Request’ button and follow the simple steps when completing a request.
Expected turnaround time for content updates:
- 1-5 Requests = 1 business day
- 6-20 requests = 2 business days
- 21-50 requests = 3 business days
- 51+ requests = 5+ business days
Expected turnaround time for new responses/training:
- 1-2 requests = 2 business days
- 3-10 Requests = 3 business days
- 11+ Request = Set up time with your Client Success Manager to discuss
- when your request is received
- if there is a comment on our side that needs your consideration
- when the request is complete