To add or update an existing enrichment for a prewritten or prewritten plus response, follow the steps below:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses.
Locate the response you'd like to edit.
Once clicked into the response name, add enrichments such as buttons/quick replies.
Hit Save and Publish once complete.
If you'd like to learn more about the specific enrichment types like embedding a video or image, check out this section here: Enrichments
FAQs
Do I need to create a ticket to add an enrichment to a prewritten response?
No! You can add buttons, images, quick replies, etc. directly in the prewritten response within the dashboard
When I create a button/quick reply in a prewritten response, should I tie it to a response name or input text?
Unless you want to redirect a user directly to a specific path (live chat, ticket purchase, feedback), we highly recommend utilizing the "input text" selection. Once selected, you can type out a question/keyword to indicate where you'd like to navigate the user
When adding a button/quick reply, how should I format input text?
When adding input text as an action for a button/quick reply, you should always check that it provides the appropriate answer for the button label. For example, if the button is labeled "Where can I buy tickets?", you could add input text like "Where is the ticket office" or "Buy tickets".
Please note that you cannot include the "?" symbol within your input text! You can include the "?" symbol within the button/quick reply label.
Are the quick reply prompts generated? Can I customize quick replies?
Quick replies can be generated! You can construct your quick replies one of three ways:
All quick replies can be generated by the LLM (submit a service request if this is your desired path)
You can have static quick replies for all responses (unless overwritten by an enrichment)
