Term | Definition |
---|---|
Answer Engine | The name of Satisfi Labs’ conversational AI platform. Major components include response moderation, intent understanding, response enrichment, and more. |
Enrichment | Actionable items that can be added to the text response, such as buttons, images, videos, and quick replies. |
Fallback Responses | This response is triggered when the system fails to match the user's query with a relevant predefined response or lacks the necessary data to generate an appropriate reply. |
Generated Responses | Answers that are generated by the LLM model using your scraped website pages, feeds or documented source data. |
Intent Understanding | Advanced capability of our AI Chat to comprehend and categorize customers' inquiries thoroughly, maintaining context throughout the conversation. |
Large Language Models (LLMs) | Advanced computer programs that can understand and generate human-like text based on patterns they've learned from vast amounts of data. Examples are GPT and Bard. |
Link Buttons | Buttons that are living within a response, linking users to other topics within your chat or to external pages. |
Natural Language Processing (NLP) | An area of artificial intelligence dedicated to comprehending and manipulating human language. |
Paths | Included in prewritten responses, paths help guide users to action through pre-designated flows. This includes Ticket E-Commerce, Guides, Bridge Live Chat, PII Collection Features (Knowtifi/Feedback). |
Pop-Up Button | The overlay button placed on your website/app that opens your chat. |
Prewritten Responses | Answers that are written in advance and surfaced to the user exactly as written. Will be prioritized over Generated Responses. Can include enrichments as well. |
Prompt Bubble | A text bubble that opens after a set period of time next to your pop-up button, encouraging web/app users to start a chat. |
Quick Reply | A secondary button in a response that assists in guiding the user in gaining more information about the topic they are asking about, as well as further their discovery of different topics, information, and events. |
Response Moderator | Part of the Answer Engine, the response moderator reviews a generated answer to ensure it complies with Satisfi’s standards. For example, it ensures foul language is not included in the response. |
Snippet | A concise set of embedded HTML, CSS, and JavaScript codes for creating an interactive chat window on a website, handling functions like opening the chat, messaging, and displaying responses. |
Welcome Message | A welcome message serves as the initial greeting in your AI Chat, setting a positive tone for user interactions. |
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