Inbound SMS
Last updated
Last updated
Integrate SMS channel with AI Chat, empowering customers to ask questions and engage in dynamic conversations, all through the convenience of text messaging.
Choose whether you want to have native SMS conversations or seamlessly transition users to the webchat with the advanced functionality.
Benefits
Integrate SMS channel with an AI Chat, enabling customers to ask questions and engage in dynamic conversations, all through the convenience of text messaging
Native SMS AI Chat doesn't require an internet connection
Native to device and no channel switching is required
Native SMS Channel Limitations:
Limited interactive tools: no support for images, videos, buttons, and quick replies.
Features requiring rich formatting (e.g., ticket e-commerce) must link out to web chat.
Custom guides and keyword-triggered flows (e.g., Mobile Ticket Guide) are possible but need additional content development.
Utilize SMS by enabling users to text a keyword as a discovery for AI Chat. Use SMS to deep link into different parts of the knowledge volume, depending on the keyword typed.
Access to webchat with the advanced functionality, including buttons, quick replies, interactive responses, ticket commerce, and more
Allows customers to begin a conversation on one channel and seamlessly transition to another
Reach out to your Account Manager to learn more about the SMS channel.
Increase traffic by engaging with users through their preferred communication channel
Help onsite guest support by sending SMS messages, making it effortless to access event schedules, ticket availability, and more
Drive higher conversion rates by leveraging SMS for marketing, ticket sales, and donations, due to its higher open rates compared to other channels
