Last updated
Last updated
Before adding new popups or making edits, you must understand the available fields you can edit. Each popup can be edited in the Popup Editor window as shown in the example below.
Popup Name
Adjust the popup name
Label (Desktop/Mobile)
If using the traditional chat button, this field determines what the button says. Common examples include: Chat with Us, Chat, Speak to an Agent, Ticket Help, etc. This label may be unique for web vs. app.
Prompt Bubble (Desktop/Mobile)
Prompt After (Desktop/Mobile)
If you're using a prompt bubble, determine when you want that prompt to appear. For example, this admin wants the prompt to appear after 5 seconds.
Prompt Interval (Desktop/Mobile)
If desired, you can prevent the prompt bubble from reappearing to customers for a set period of time. For example, this prompt bubble will not reappear for 24 hours.
Auto Open After (Desktop/Mobile)
Auto-Open Interval (Desktop/Mobile)
If desired, you can prevent the chat from auto-opening on customers for a set period once it has already opened. For example, this chat will always auto-open since the interval is set at 0.
Hide Popup Button (Desktop/Mobile)
If you're using your own page elements to launch your chat, you can hide the popup.
Add Image (Desktop/Mobile)
Adjust Custom CSS
Admins can apply additional custom CSS as needed.
Theme
Popup Rules
Admins can add or edit prompt bubbles for both web and app chat experiences. To learn more about prompt bubbles, review the following article:
Admins can set the chat to automatically open after a determined amount of time. For example, this chat will auto-open five seconds after loading. To learn more about the auto-open feature, review the following article:
Verses using the traditional popup bubble, you can use your own image! To learn more, review the following article:
Apply your applicable page theme here. To learn more, review the following article:
Apply rules to your popup so it's linked to the correct chat page. To learn more, review the following article:
