Editor Field Definitions | Resource Center

Last updated 2 months ago

Before adding new popups or making edits, you must understand the available fields you can edit. Each popup can be edited in the Popup Editor window as shown in the example below.

Field	Description	Examples
Popup Name	Adjust the popup name
Label (Desktop/Mobile)	If using the traditional chat button, this field determines what the button says. Common examples include: Chat with Us, Chat, Speak to an Agent, Ticket Help, etc. This label may be unique for web vs. app.
Prompt Bubble (Desktop/Mobile)	Admins can add or edit prompt bubbles for both web and app chat experiences. To learn more about prompt bubbles, review the following article: Prompt Bubble
Prompt After (Desktop/Mobile)	If you're using a prompt bubble, determine when you want that prompt to appear. For example, this admin wants the prompt to appear after 5 seconds.
Prompt Interval (Desktop/Mobile)	If desired, you can prevent the prompt bubble from reappearing to customers for a set period of time. For example, this prompt bubble will not reappear for 24 hours.
Auto Open After (Desktop/Mobile)	Admins can set the chat to automatically open after a determined amount of time. For example, this chat will auto-open five seconds after loading. To learn more about the auto-open feature, review the following article: Auto-Open
Auto-Open Interval (Desktop/Mobile)	If desired, you can prevent the chat from auto-opening on customers for a set period once it has already opened. For example, this chat will always auto-open since the interval is set at 0.
Hide Popup Button (Desktop/Mobile)	If you're using your own page elements to launch your chat, you can hide the popup.
Add Image (Desktop/Mobile)	Verses using the traditional popup bubble, you can use your own image! To learn more, review the following article: Popup Button Image
Adjust Custom CSS	Admins can apply additional custom CSS as needed.
Theme	Apply your applicable page theme here. To learn more, review the following article: Page Themes
Popup Rules

Field

Description

Examples

Popup Name

Adjust the popup name

Label (Desktop/Mobile)

If using the traditional chat button, this field determines what the button says. Common examples include: Chat with Us, Chat, Speak to an Agent, Ticket Help, etc. This label may be unique for web vs. app.

Prompt Bubble (Desktop/Mobile)

Admins can add or edit prompt bubbles for both web and app chat experiences. To learn more about prompt bubbles, review the following article: Prompt Bubble

Prompt After (Desktop/Mobile)

If you're using a prompt bubble, determine when you want that prompt to appear. For example, this admin wants the prompt to appear after 5 seconds.

Prompt Interval (Desktop/Mobile)

If desired, you can prevent the prompt bubble from reappearing to customers for a set period of time. For example, this prompt bubble will not reappear for 24 hours.

Auto Open After (Desktop/Mobile)

Admins can set the chat to automatically open after a determined amount of time. For example, this chat will auto-open five seconds after loading. To learn more about the auto-open feature, review the following article: Auto-Open

Auto-Open Interval (Desktop/Mobile)

If desired, you can prevent the chat from auto-opening on customers for a set period once it has already opened. For example, this chat will always auto-open since the interval is set at 0.

Hide Popup Button (Desktop/Mobile)

If you're using your own page elements to launch your chat, you can hide the popup.

Add Image (Desktop/Mobile)

Verses using the traditional popup bubble, you can use your own image! To learn more, review the following article: Popup Button Image

Adjust Custom CSS

Admins can apply additional custom CSS as needed.

Theme

Apply your applicable page theme here. To learn more, review the following article: Page Themes

Popup Rules