Popup Name

Adjust the popup name

Label (Desktop/Mobile)

If using the traditional chat button, this field determines what the button says. Common examples include: Chat with Us, Chat, Speak to an Agent, Ticket Help, etc. This label may be unique for web vs. app.

Prompt Bubble (Desktop/Mobile)

Admins can add or edit prompt bubbles for both web and app chat experiences. To learn more about prompt bubbles, review the following article: Prompt Bubble

Prompt After (Desktop/Mobile)

If you're using a prompt bubble, determine when you want that prompt to appear. For example, this admin wants the prompt to appear after 5 seconds.

Prompt Interval (Desktop/Mobile)

If desired, you can prevent the prompt bubble from reappearing to customers for a set period of time. For example, this prompt bubble will not reappear for 24 hours.

Auto Open After (Desktop/Mobile)

Admins can set the chat to automatically open after a determined amount of time. For example, this chat will auto-open five seconds after loading. To learn more about the auto-open feature, review the following article: Auto-Open

Auto-Open Interval (Desktop/Mobile)

If desired, you can prevent the chat from auto-opening on customers for a set period once it has already opened. For example, this chat will always auto-open since the interval is set at 0.

Hide Popup Button (Desktop/Mobile)

If you're using your own page elements to launch your chat, you can hide the popup.

Add Image (Desktop/Mobile)

Verses using the traditional popup bubble, you can use your own image! To learn more, review the following article: Popup Button Image

Adjust Custom CSS

Admins can apply additional custom CSS as needed.

Theme

Apply your applicable page theme here. To learn more, review the following article: Page Themes

Popup Rules

Apply rules to your popup so it's linked to the correct chat page. To learn more, review the following article: #popup-rules