Last updated
Last updated
This notification alerts agents that there is a temporary disconnect from the web and a page refresh is needed to see new messages sent during the downtime. Instances when you may see this message include:
The Internet is not connected
Reopening an existing Bridge tab from a previous session
This alert does not impact your agent status (online/offline/busy). If you set your availability status to green (online), it will stay that way regardless of whether you remain connected to wifi, you have the bridge tab open or closed, or if your device is shut off.
Before reviewing the following troubleshooting instructions, ensure the following is true:
You have audio notifications turned on for your specific profile
Your device volume is raised and is successfully working for third-party videos
Note that if a message is received in an active conversation, there will be no audio notification! Unless you are currently active in the Bridge dashboard, we recommend that you click out of all conversations to ensure audio alerts are fired.
| Issue | Solution |
|---|
Multiple Bridge Tabs Opened/Closed If you open a second Bridge tab and decide to close the original Bridge tab, this may cause issues with your audio notifications. | Close out of all Bridge tabs and relaunch Bridge. Once the new Bridge tab is open, clear out all the active notifications by clicking the bell icon above your initials. |
