Last updated
Last updated
To resolve a conversation, simply select the green "resolve" button, located in the top right-hand corner of the dashboard. When an agent resolves a conversation, a few automated action items occur:
The conversation is automatically handed back to the Satisfi Virtual Assistant. This means if the user asks another question, they will receive an automated reply from the virtual assistant.
The conversation status is updated from "Open" to "Resolved".
The conversation is removed from the assigned agent's "Mine" column.
The resolution timer stops (data is used to determine the median resolution time, located on the Bridge analytics page).
An agent can view closed conversations by filtering to see "all" conversations and reopen a conversation if needed.
Did you know that you can resolve multiple conversations at once? Click the link here to learn more: Conversation Status
