Intent Trends Dashboard
Last updated
Last updated
The Intent Trends Dashboard is a valuable tool that helps you analyze trends across customer questions, providing insights into the most popular and relevant intents. With just a few clicks, you can select a specific time period and discover which intents are currently trending.
We compare the most recent timeframes (ex: 30-day period) with the previous time frame (ex: 30-day period). The change in the percentage of total intents reflects the relative importance of intent. For example, if it went from 10% to 8% of total intents, the change is +2%.
The change in total volume represents the overall occurrences of an intent. If it went from 200 to 180 occurrences, the change is +20.
Note that total volume and percentage of the total can show different trends due to variations in overall volume.
The Intent Trends Dashboard offers several capabilities to enhance your analysis:
For a more comprehensive view of intent trends, the 30-day filter provides insights into customer questions and preferences over a month. It allows you to identify long-term patterns, assess the effectiveness of previous initiatives, and plan future actions based on solid data.
By selecting this filter, you can analyze intent trends over a 7-day period. This longer time frame allows you to identify broader trends, track changes in customer behavior, and adapt your strategy accordingly.
This filter enables you to see trends within a 24-hour timeframe. It helps you identify patterns and fluctuations in customer questions, providing valuable information for operational decisions.
This filter allows you to focus on recent interactions to understand the latest trends and customer interests.
