Overview
Why the Upgrade?
Our new Answer Engine combines our patent-pending Context NLP with Generative AI capabilities. From the start, our conversational AI platform was built to understand and answer hyper-specific questions from your guests. With the launch of GPT 3.5-4, PaLM, and other large language models (LLMs), we are expanding our platform to leverage generative AI features while still keeping control of your brand.
What's the Difference?
In our old platform, our Answer Engine used only pre-written responses that you or your staff created and kept updated in the dashboard. In the new system, we can generate the most specific answers by scraping your website and documentation.
Your responses become more conversational and granular, as LLMs' main advantage is handling much larger quantities of data from different sources and generating human-like responses.
There is no longer a need for your staff to keep all the dashboard responses up-to-date. Ensure your website content is accurate, and use the new scraping tool to update your AI Chat's knowledge volume in a click.
Upgrade Process
Add your dynamic content (top 10-30 URLs) with the click of a button using the web scraping tool
Once added, submit a request and we will enrich the content with images, videos, and links
We will run an analysis of the quality and completeness of the data against your current chat experience and identify any content gaps
After final adjustments and all the existing features transition (the Guides, Ticket Commerce, Bridge Live Chat, and more), you run a final quality check and approve for launch
We will replace your existing chat with your new generative AI Chat
General Upgrade FAQs
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