Before Getting Started

Input Training is VERY important. The quality and breadth of your inputs will determine how well training works for your Prewritten Response.

Always double-check that you don't already have an existing response for a specific topic before creating a new one! To check, you can do the following:

• Filter the response library to "All" and search topic keywords

• Filter the response library to "Response Name" and search topic keywords

• Filter the response library to "Content" and search topic keywords

Add a New Prewritten Response

How to Add a New Prewritten Response

1. In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses

2. Click "+" in the top right of the Responses Dashboard.

3. Ensure that your new response has the following fields completed:

Field	Details
Volume Name	Your Volume Name.
Channel Name	If the volume name is not selected first, no channels will appear. The typical default channel is your Content Channel.
Language	English is the only supported language at this time.
Response Name	Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: add_new_user
Content Group	The default group is General; however, you can use this field to help organize your responses in whatever works best for you.
Content Type	Select Prewritten Plus

Speed up the process by cloning an existing prewritten plus response! Simply click the clone icon and update the response name, text, and enrichments.

1. Add the response including any relevant buttons, quick replies, or rich media.

2. Hit Save New

3. Select the toggle labeled Input Training and begin adding sample inputs. These should be questions end users would ask to trigger this response.

Number of Sample Inputs

We recommend having a total of 10-15 inputs per Prewritten Response. You must manually write at least 3 chat-like inputs before generating additional inputs; however, if users prefer, you can manually write out all inputs instead of using the Generate Inputs feature.

Length of Sample Inputs

One-word inputs will be treated ONLY as a keyword exact match. Input Training functionality uses a semantic similarity search, which means full sentences/questions for the inputs work best.

Example Topic: Users are looking for more information about the Satisfi Labs Conference

Good Sample Inputs 🤩	Why We Love It
I’d like to learn about the Satisfi Labs Conference	Full Statement
When is the the Satisfi Labs Conference?	Full Question with ‘?’
How do I get tickets for the Satisfi Labs Conference? / Tell me about the admission cost for the Satisfi Labs Conference	Variety in Manually Written Inputs

Bad Sample Inputs 😕	Where Improvement Can Be Made
Satisfi Conference	Only Two Words/Not a Full Statement or Question
How to buy Satisfi Labs Conference tickets? / How to buy tickets for Satisfi Labs Conference? / How to buy tickets?	Lack of Variety in Manually Written Inputs

Helpful Hints

Learn more about the Input Director tool and helpful hints here: Overview

1. Select the Generate Inputs button to add additional training.

2. Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking Delete Selected Inputs.

3. Press Publish and test the new response.

In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature. Please review the instructions here to learn more: Suppress Thumbs Up/Down