Last updated
Last updated
Responses that are written and trained in advance using Input Director. These responses are shown to users exactly as written when triggered by your trained sample inputs.
Additionally, Prewritten Plus content (including images and URL buttons) can be leveraged for generative responses when no relevant training set exists, providing seamless and accurate coverage for untrained visitor questions. This will help reduce the number of no_match responses sent to end users.
A majority of your prewritten responses will be marked as "Prewritten Plus"; however, there are instances where you'll see responses still assigned to the "Prewritten" content type. These include:
No_Response
Welcome_Message
Any Bot Basic Response (Ex. Hello)
Additionally, any highly sensitive responses that should not be managed by LLMs—can be specifically configured in the dashboard by changing the content type to "Prewritten".
Prewritten responses always take precedence over generated responses
You can fully control how your answer engine handles user questions
You will need to manage prewritten responses and make edits in the dashboard when updates are necessary
You can add enrichments, like images or buttons, directly in a selected prewritten response in the dashboard, as shown below:
Now, let's explore some tailored best practices for leveraging Prewritten Responses effectively in your specific industry:
Craft prewritten responses for new seasonal promotions or annual events, ensuring consistent on-brand messaging. Don't forget to delete these prewritten responses when the promotion / event ends.
Examples:
Develop responses for the annual "Summer Music Festival" event promotion to influence revenue.
Develop responses for the new selling offers, such as new membership package or new ticket option.
Develop responses for seasonal promotions, such as "Spring Promotion", "Christmas Deals", or "Brand Promo"
Quickly communicate last-minute sales or promotions to customers, maximizing engagement and sales opportunities.
Example:
Notify customers of a flash sale for concert tickets, ensuring timely communication to capitalize on limited-time offers.
Reinforce key brand messaging during customer interactions, enhancing brand identity and customer engagement.
Example:
Create responses to reinforce brand values and identity during customer inquiries.
Create specific brand language to improve customer engagement and satisfaction
Not sure when to use a Prewritten Response vs. a Generated Response? Click the link to learn more: