Overview
A prompt bubble is a visual cue that helps further encourage users to interact with your chat. This functionality can be applied to individual popups and admins can control how quickly the prompt is surfaced/how often it is shown to your users. Your prompt text can:
Suggest topics to help users develop questions to ask your virtual assistant
Promote certain features including Ticket Commerce and Bridge Live Chat
Advertise current promotions
Benefits
Increased Engagement: Prompt bubbles help capture the end user's attention without directly opening the chat automatically.
Suggest Topics You Want to Discuss: Promote certain topics or promotions within your prompt bubble to further steer the conversation to topics your organization would like to discuss.
How to Install
In your admin dashboard, go to Studio -> Popups
When you determine which popup you'd like to add a prompt bubble for, click the corresponding pencil icon
Adjust the following fields:
| Field | Description |
|---|---|
Prompt After (Desktop/Mobile) | Once a user arrives on a web page, determine how long the delay should be for the prompt bubble to appear. Typically we recommend 3-5 seconds for optimal engagement. Make sure to set it for both web and app experiences! |
Prompt Interval (Desktop/Mobile) | If desired, you can prevent the prompt bubble from appearing for a set period once it has opened. For example, if a prompt bubble is exposed to a user, admins can prevent it from showing again for 24 hours as shown in the example below. |
Hit Save
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