Last updated
Last updated
A prompt bubble is a visual cue that helps further encourage users to interact with your chat. This functionality can be applied to individual popups and admins can control how quickly the prompt is surfaced/how often it is shown to your users. Your prompt text can:
Suggest topics to help users develop questions to ask your virtual assistant
Promote certain features including Ticket Commerce and Bridge Live Chat
Advertise current promotions
Increased Engagement: Prompt bubbles help capture the end user's attention without directly opening the chat automatically.
Suggest Topics You Want to Discuss: Promote certain topics or promotions within your prompt bubble to further steer the conversation to topics your organization would like to discuss.
In your admin dashboard, go to Studio -> Popups
When you determine which popup you'd like to add a prompt bubble for, click the corresponding pencil icon
Adjust the following fields:
Prompt After (Desktop/Mobile)
Once a user arrives on a web page, determine how long the delay should be for the prompt bubble to appear. Typically we recommend 3-5 seconds for optimal engagement. Make sure to set it for both web and app experiences!
Prompt Interval (Desktop/Mobile)
If desired, you can prevent the prompt bubble from appearing for a set period once it has opened.
For example, if a prompt bubble is exposed to a user, admins can prevent it from showing again for 24 hours as shown in the example below.
Hit Save
