When you enable "Maintain State" within your chat, you allow your end users to continue conversations from previous chat sessions. Instead of starting a new conversation each time an end user jumps to a different page or refreshes the browser, your system will carry over past messages to improve the conversation flow.
Enable Maintain State
To add "Maintain State" to your chat, submit a ticket to our support team. Be sure to indicate which page(s) you'd like this applied.
Will "Maintain State" remember end user preferences or conversation context?
No, the chat won't remember specific user preferences or remember context from a past message.
Will the conversation carry over if the end user jumps between two devices?
No, the conversation will not carry between devices. Previous messages will only carry over if the device is recognized.
Why do I need to designate pages where I want "Maintain State" enabled?
In certain scenarios, you may want "Maintain State" enabled so end users can reference that information at a later date. For example, if an end-user was chatting with an agent about memberships, that user may want to revert back to that conversation in the future if they decided to go through with the purchase.
On the other hand, your chat living on a dynamic webpage like schedules or FAQs, you may not want the chat to reference older messages that are now outdated.
Video Showcasing the Difference Between Maintain State Enabled and Disabled
