Overview
A chat page is a dedicated webpage where your users can interact with the chatbot. Your pages are typically launched by users interacting with your chat popup directly on your website, but they can also be launched via QR codes or chat tiles. You may have multiple chat pages customized for specific purposes such as linking a page to a separate knowledge volume, chat functionality, unique welcome messages, or branding. A majority of your pages will pull from the same set of prewritten responses/data sources or page themes.
Why Have Different Chat Pages?
The increased placement of your chat is fundamental to your success. This will ensure higher usage, more user data, and increased opportunities to drive revenue generation. Unique chat pages may live in both the virtual and physical worlds. Examples include:
Email Campaigns
QR Codes at Facilities
Specific Website URLs
Social Media Posts
Website Banners
Know Before You Go Emails
Business Cards
And Many More!
With all of these placement options, you must understand where traffic is coming from and what types of questions users are asking at that specific location. For example, an organization may have the following chat pages:
QR Code Launching the Chat at the Box Office: This page may see extreme spikes in traffic during an event. There will be a higher number of questions about the event day experience, pre-arrival FAQs (can I bring in my bag?), ticketing assistance, and purchasing tickets.
QR Code Launching the Chat inside the Venue: This page may see extreme spikes in traffic during an event as well. There will be fewer questions about purchasing tickets or help finding/transferring tickets, but about food and beverage offerings, venue maps, etc.
Chat Page Linked in a Membership Renewal Email: This page will see very few questions about the event experience. Users will be asking about the renewal process, due dates, deposit requirements, and may escalate to a live agent.
In all three of these instances, the pages are using the same knowledge volume and response library; however, all three should have a unique welcome message better catered to the user's needs. Because these are three different chat pages, you would be able to view individual page traffic and intent reporting by filtering your Analytics dashboard as shown below:
When adding new chat pages, create a list of where those pages are placed. These could be specific email campaigns, the location of QR code signage, or the URL of web pages. This will help down the road when you review traffic or decide to make updates with placement.
Add a New Chat Page
To create a new page, submit a ticket to our support team here. Be sure to include a page title (Should reflect where this page is living. For example "QR Code- West Entrance") and any specific branding requests.
View Your Chat Pages
Follow the instructions below to view your current page list:
Login to the Satisfi Dashboard
Tap Studio -> Pages
You can view the chat page, check a page's status, and find the chat's corresponding URL
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