Overview

Embedding webpages into your chat involves integrating web content directly within the chat interface. This allows users to access relevant information, resources, or interactive elements without leaving the chat window.

Benefits

• Enhanced User Experience: Users can view content or complete inquiry forms/surveys directly in the chat, reducing the need for external navigation.

• Increased Engagement: Keeping users within the chat interface can increase interaction rates and reduce drop-offs.

How to Install

Typically when embedding a webpage, it will be linked directly from a button. Follow the instructions on the page below and be sure to select the "URL (iFrame)" option when adding your button.

Buttons

ALWAYS test your button once published. Depending on the webpage, it may or may not format correctly in the iframe view.

Our Recommendations

Embed Data Collection Forms

Example of an Embeded Form

Not only can you embed forms or signup surveys in specific responses, but include them as a way to collect leads in your live chat unavailable/out of office response!

Avoid "Chatception"

Example of a "Chat in Chat"

Always avoid embedding web pages where you have a chat popup placed! In the example above, a user already in chat was routed to a webpage that has the chat bubble present. If the user hits the chat bubble, it will open another chat on top of the existing one, creating an undesirable user experience.