Overview

Your header image is a visual element placed at the top of your chat interface, typically used to set the tone or theme of the chat. It can serve as a welcoming image, providing users with a clear sense of the bot’s purpose or identity, often incorporating logos, colors, or imagery that aligns with the company or service.

Header Image Highlighted in Red

Add Your Header Image

To add or adjust your chat header image, submit a ticket to our support team. Be sure to include the image file and indicate which page(s) you'd like the header image applied. Information on image specs can be found below.

Images & GIFs

Please Note:

• If you have multiple chat pages, the image will need to be added to each page!

• Header images cannot be applied to the Facebook/SMS channel

Examples We Love

Company Logo

Why We Love It: Prime Use of the Company Logo

Sponsor Placement

Why We Love It: Place a sponsor's logo in the header image to include it throughout the user experience. The sponsor's logo will sit outside the conversation and will not be associated to a specific topic unless placed by you. Learn more below!

Sponsor Inclusion

URL Linkout

Why We Love It: Make the header image clickable and link to an external page. The click-through traffic can be tracked in your reports.

FAQs

Can I hide my chat header?

Yes! The header can be hidden from end users.