Locate a Response

There are several ways to locate a response within the dashboard. The most commonly used options are search by 'input' or search by 'live content'.

Search by Input

When adding or editing responses, you may not know the intent name that you are looking for and instead will want to search by a sample input, keywords, or question you are trying to answer. By default, the Response Studio is set to search by input.
To surface intents based on Satisfi's understanding, navigate to the search bar at the top of the page. Confirm the dropdown is set to 'Input', and type a sample input or question that you would like to see your bot answer. Hit Enter on your keyboard or select the search button.
The intent that appears is the same response that the user would receive within the bot.

You can also resurface a response or multiple responses by searching for a portion of text that is currently published.
To search for intents based on an existing answer, select the dropdown menu of the search bar, and adjust the search type to 'Live Response'.
Type the portion of the content you remember into the search bar and hit Enter on your keyboard. You can search for keywords, phrases, URLs, phone numbers, email addresses, etc.
Responses that contain the phrase you entered will now be surfaced.

When searching by input, if a response returns a no_match response name, that means the question you entered is not currently trained. Please submit a training request throughout the client request portal. (These requests should be submitted based on user data inputs.)
If you are looking to update something like a phone number or email address in mass, please submit a request for expedited help. You do not need to individually update multiple records.
To locate your welcome message, update the dropdown to search for 'response name'. Then type Welcome_Message into the search bar.
You can sort any of the columns by selecting the column name.

Last updated 1 year ago