Edit Response Text: Web/App
How do I edit a response text?
Step 1: To begin, you’ll want to ensure you edit responses within the appropriate channel. You'll most often edit web and app responses within the Content Channel.
To filter to the Content Channel:
Select the filter button in the top right.
Select the dropdown menu for Channel Name.
Check the box next to Content Channel.
Select Apply.
Step 2: To begin, click anywhere within the row of the response you’d like to edit. Once selected, a window will populate with the response copy.
Step 3: Select “Edit” in the top right corner.
Step 4: A draft tab will now appear, allowing you to edit your response copy by typing directly into the available input field.
Step 5: If you are ready for the response to go live immediately:
Select “Ready to Publish” in the bottom center of the response window.
Select “Publish” in the same location.
Your new response copy is now live!
Optional: To save this response as a draft, and publish it at a later time:
Select “Save” in the bottom right corner.
Close out of the response window and follow the steps outlined above to publish it when you are ready.
How can I link a phone number or Email Address?
Follow the steps above to edit a response.
Select “Markdown” as the response title.
Within the response copy, you’ll format the contact information as follows:
Phone Number: [123-456-7890](tel:1234567890)
With an option/extension: [123-456-7890 ext. 22](tel:1234567890,22)
Email Address: [test@test.com](mailto:test@test.com)
Notes:
You’ll want to ensure there are no spaces between the closing bracket and opening parenthesis.
The customer will see the text within the brackets. The text within the parentheses is the command.
How can I hyperlink text?
Ensure your content type is set to "MARKDOWN" and not "TEXT" or "HTML
Add the following formatting to your link [Visit Google](https://google.com)
It is important to include the full link with "https://" unless adding an app deeplink.
Helpful Hints:
We recommend using “Markdown” instead of “Text” as the response header as there are a few benefits:
To add **bold to a response**, add a double asterisk around the text you’d like to include.
To add *italics to a response*, add a single asterisk around the text you’d like to include.
You are able to link phone numbers and email addresses (noted above).
Line breaks are displayed to the end user in a better format.
There is no strict character limit, but we recommend staying around 300 to eliminate excess scroll for the end user.
Answer the question within the response, don’t rely on the user to select a link to learn more.
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