Before Getting Started
Input Training is VERY important. The quality and breadth of your inputs will determine how well training works for your Prewritten Response. Before proceeding, we recommend that you review the following:
We recommend having a total of 10-15 inputs per Prewritten Response. You must manually write at least 3 chat-like inputs before generating additional inputs; however, if users prefer, you can manually write out all inputs instead of using the Generate Inputs feature.
Add a New Prewritten Response
Always double-check that you don't already have an existing response for a specific topic before creating a new one! To check, you can do the following:
Filter the response library to "All" and search topic keywords
Filter the response library to "Response Name" and search topic keywords
Filter the response library to "Content" and search topic keywords
In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses
Click "+" in the top right of the Responses Dashboard.
Create your new response by adding the following fields:
Field | Details |
---|---|
Volume Name | Your Volume Name. Make sure to choose the LLM Volume. |
Channel Name | If the volume name is not selected first, no channels will appear. The typical default channel is your Content Channel. |
Language | English is the only supported language at this time. |
Response Name | Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: add_new_user |
Content Group | The default group is General; however, you can use this field to help organize your responses in whatever works best for you. |
Content Type | *NEW! Select Prewritten Response |
Add the response including any relevant buttons, quick replies, or rich media.
Select the toggle labeled Input Training and begin adding sample inputs.
Select the Generate Inputs button to add additional training.
Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking Delete Selected Inputs.
Press Save New & Publish and test the new prewritten response.
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