This tool is available for accounts utilizing LLM volume or in the Upgrade process only. If you are unsure if you're account is utilizing generative responses, please reach out to the support team via live chat (for more information, see our Help Center)
Overview
The Input Director empowers administrators to create, train, and manage prewritten responses, giving them complete control of the conversation journeys. By utilizing this tool, you can develop new ideas for improving customer communication and generating revenue.
Benefits
There are three main reasons why Input Director is a valuable addition to your toolkit:
Control Specific Topics
Input Director allows you to control specific topics, ensuring your messaging remains on-brand and consistent. Whether you're promoting new events, handling sensitive topics, or reinforcing legal language, the Input Director puts you in the driver's seat.
Time-Sensitive Updates
It's crucial to communicate time-sensitive updates quickly and accurately. Input Director enables you to create and adjust responses on the fly, ensuring that your customers receive timely information, whether it's a last-minute sale or an emergency update.
Brand Language Consistency
Your brand's language is a vital part of your identity. With Input Director, you can maintain consistency in brand messaging across specific customer interactions, strengthening the connection between your brand and your audience.
Functionality
With the release of the Input Director, several new capabilities have become possible, enhancing the efficiency and user experience when managing content. Administrators now can:
Add New Prewritten Responses
Update Existing Prewritten Training
How to Use
To learn how to add or edit sample inputs within Prewritten Responses, click the links below:
Helpful Hints
You can edit inputs by clicking directly on the text or clicking the pencil icon.
Last updated