Last updated
Last updated
Sign in to the Satisfi Labs dashboard through this link:
Choose your company (applicable only for parent company users who have access to multiple dashboards).
Once you're in the Satisfi Labs dashboard, select the Bridge tab.
Before launching Bridge, agents can view high-level analytics including:
Number of Agents Online Currently and Total Number of Agents
Total Number of Escalated Conversations Today
Total Number of All Conversations Today
Total Number of All Inbound Messages Today (total includes inbound messages sent to both the AI Chat and Agents)
Select Launch Bridge. This will open the Bridge dashboard on a new tab.
If you don't know your login credentials, please reach out to your company administrator. For more information on user management, click the link: