Logging In

How to Log In

1. Sign in to the Satisfi Labs dashboard through this link:

https://dashboard.satis.fi/Users/Logindashboard.satis.fi

1. Choose to sign in using your email and password or using a third-party social login (Microsoft/Google).

If you don't know your login credentials, please reach out to your company administrator. For more information on user management, click the link: User Management

1. Choose your company (applicable only for parent company users who have access to multiple dashboards).

2. Once you're in the Satisfi Labs dashboard, select the Live Agent tab.

3. Before launching the Live Agent Engine, agents can view high-level analytics including:

   • Number of Agents Online Currently and Total Number of Agents

   • Total Number of Escalated Conversations Today

   • Total Number of All Conversations Today

   • Total Number of All Inbound Messages Today (total includes inbound messages sent to both the AI Chat and Agents)

Example of Analytics All Bridger Users See Within the Satisfi Labs Dashboard

1. Select Launch Live Agent. This will open the Live Agent Engine dashboard on a new tab.