Our Response Types
Prewritten Responses
Responses that are written in advance and surfaced to users exactly as they are written.
Enriched Responses
Responses generated by the LLM model, enhanced with buttons, quick replies, and multimedia elements (images, videos), prompting users to take action.
Generated Responses
Text responses created by the LLM model using your website and documented source data.
Documented Data
Designated within the responses library with a response name starting with “doc_”. Data is pulled from uploaded documents in the dashboard to generate responses. This data can be adjusted directly within the dashboard.
Web-Scraped/URL Data
Designated within the responses library with a response name starting with “url_”. The data is directly pulled from a website to generate responses. To refresh this data, you will need to rescrape the URL.
Want to understand better how you can add responses or update your content? Explore the specific response-type pages to learn more!
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