Last updated
Last updated
Responses that are written in advance and surfaced to users exactly as they are written.
Responses generated by the LLM model, enhanced with buttons, quick replies, and multimedia elements (images, videos), prompting users to take action.
Text responses created by the LLM model using your website and documented source data.
Designated within the responses library with a response name starting with “doc_”. Data is pulled from uploaded documents in the dashboard to generate responses. This data can be adjusted directly within the dashboard.
Designated within the responses library with a response name starting with “url_”. The data is directly pulled from a website to generate responses. To refresh this data, you will need to rescrape the URL.
Want to understand better how you can add responses or update your content? Explore the specific response-type pages to learn more!
User Question: Can I bring a clear bag to the game?
Response Type We Recommend: Generated Response with Enrichment
Why We Recommend: Since you can scrape this information from your FAQ page and there is no need for a response that is prewritten in advanced, we recommend a personalized, generated response. We also recommend adding an enrichment, which in this case would be a button to the FAQ page so end users can be redirected for more information.
