Last updated
Last updated
Responses written and trained in advance using Input Director. They are surfaced to users exactly as they are written. Content is not leveraged for generative responses.
Responses written and trained in advance using Input Director. These responses are shown to users exactly as written when triggered by trained inputs. Additionally, their content (including images and URL buttons) can be leveraged for generative responses when no relevant training set exists, providing seamless and accurate coverage for untrained visitor questions.
A majority of your prewritten responses will be marked as "Prewritten Plus"; however, there are instances where you'll see responses still assigned to the "Prewritten" content type. These include:
No_Response
Welcome_Message
Any Bot Basic Response (Ex. Hello)
Text responses created by the LLM model using your website and documented source data. The actual wording of responses may differ based on the user's specific question and aims to provide a more humanized response than prewritten responses.
Content that is not tied to any specific questions or intents. This content is used as a source for generative responses, helping the system craft informative answers dynamically.
A web extraction/scrape utilized as a content source for generative responses.
A feed import utilized as a content source for generative responses.
Buttons, quick replies, and multimedia elements (images, videos) that are added to generated responses, prompting users to take action.
Want to understand better how you can add responses or update your content? Explore the specific response-type pages to learn more!
User Question: Can I bring a clear bag to the game?
Response Type We Recommend: Generated Response with Enrichment
Why We Recommend: Since you can scrape this information from your FAQ page and there is no need for a response that is prewritten in advanced, we recommend a personalized, generated response. We also recommend adding an enrichment, which in this case would be a button to the FAQ page so end users can be redirected for more information.
