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Image Specs

We can support JPG, GIF, PNG, or SVG files. The following specs are recommended based on what we have found to be considered best practice.

Header/Banner Ad: Logo Only

  • Size: 234x60

  • Recommend File Type: PNG, GIF or SVG

  • An image file of around 100 KB is recommended. The file should not exceed 200 KB.

  • Horizontal logos with transparent backgrounds are strongly preferred

    The width of the header image will automatically be resized to fit within the boundaries of the header. However, we recommend that the header image is scaled such that the pixel height does not exceed 150 px.

Header/Banner Ad: Full Banner

  • Size: 5x1 ratio, 750x150

  • Supported File Types: PNG or SVG

  • An image file of around 100 KB is recommended. The file should not exceed 200 KB.

  • The width of the header image will automatically be resized to fit within the boundaries of the header. However, we recommend that the header image is scaled such that the pixel height does not exceed 150 px.

Response Images

  • Size: 2x1 ratio, 800x400 is preferred

  • Supported File Types: PNG, GIF or SVG

  • An image file of around 100 KB is recommended. The file should not exceed 200 KB.

  • If needed, your Account Manager can assist with recommendations on which Response IDs to include images on.

Background Skin

  • Size: 375x600

  • Supported File Types: PNG or SVG

  • An image file of around 100 KB is recommended. The file should not exceed 200 KB.

  • The chat will render on multiple devices like desktop, mobile, tablet, etc. so if the image contains verbiage, we'll want to ensure during testing that it displays appropriately on each device.

Avatars

  • Size: 200x200

  • Supported File Types: PNG or SVG files are preferred

  • An image file of around 100 KB is recommended. The file should not exceed 200 KB.

  • Provide high-quality, clear image files. Transparent background is strongly recommended.

Custom Pop-Up Image

  • Size: The image file will be added with the exact dimensions of the image provided (a 50x50 px image will render a 50x50 px popup)

  • Supported File Types: PNG, JPG, or SVG

  • An image file of around 100 KB is recommended. The file should not exceed 200 KB.

  • For brand consistency, we strongly recommend utilizing your creative team in order to meet website requirements.

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