Overview

The Knowtifi feature allows end users to subscribe to alerts when a specific answer becomes available or has been update. to notifications so our clients can alert them when a specific answer is available or updated.

Feature Benefits

• Allows customers to subscribe to notifications so they can be alerted by brands when an answer is available or updated.

• Collect user contact information for more personalized outreach and to identify previously anonymous users.

Feature Functionality

• Available on your web and app channels.

• This feature collects user's names, emails, and/or phone numbers.

• You can access the contact collection report directly in your dashboard.

Best Practices

To maximize the benefits of using Knowtifi, consider implementing it during the following scenarios:

• Ticket Onsale Alerts

• Show Announcements

• Promotions & Discounts

Example 1

Example 2

How to Install

If you are interested in setting up this feature, use the request portal HERE. Provide the following information in your ticket:

• Collection Settings Options:

  • Name + Email

  • Name + Mobile phone

  • Name + either Email or Mobile phone

• Knowtifi Campaign Details:

  • What are the Campaign Details? Example: Future Offers

  • What Response Names does this campaign live on? Example: tickets_buy, promotions

Reporting

For more information on reporting and data associated with Knowtifi, please click the page link below:

Knowtifi Subscriptions

FAQs

Can I set an automatic report via email that displays all recent submissions from Knowtifi?

We do not have automatic email reports at this time.