# Mappedin

## Overview

Satisfi Labs’ Agentic platform now integrates directly with MappedIn, the leading platform for indoor mapping, wayfinding, and POI navigation. Together, we deliver the true conversational wayfinding experience, where guests can ask questions in natural language and receive precise, real-time directions, updates, and recommendations inside a branded AI agent.

From airports to stadiums to malls, an AI Navigator agent turns static maps into dynamic, AI-powered conversations that simplify navigation, reduce staff load, and drive measurable revenue through contextual engagement.

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## Benefits

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><p><strong>Enhance Guest Experience</strong></p><p><br>Turn static navigation into personalized, real-time assistance, helping guests find gates, stores, know parking availability, or waiting times instantly within chat.</p></td></tr><tr><td><p><strong>Reduce Operational Strain</strong></p><p><br>Offload routine staff inquiries (security wait times, directions, flight status, store hours) into scalable AI agents, reducing strain on personnel.</p></td></tr><tr><td><p><strong>Improve Informational Accuracy</strong></p><p><br>MappedIn feeds act as a single source of truth for real-time location data, while Satisfi’s AI agent delivers answers through branded, secure, scalable experiences.</p></td></tr></tbody></table>

## Campaigns Supported

<table data-header-hidden><thead><tr><th width="192.45703125">Campaign</th><th>Description</th></tr></thead><tbody><tr><td>Navigation &#x26; Wayfinding</td><td>Deliver conversational navigation that helps passengers move confidently from point A to point B</td></tr><tr><td>Proximity Discovery</td><td>Surface the closest food, restrooms, shops, gates, and services based on a traveler’s real-time location</td></tr><tr><td>Amenities &#x26; Services</td><td>Provide instant access to essential airport services, including restrooms, ATMs, charging stations, guest services, and lost &#x26; found</td></tr><tr><td>Food, Beverage, &#x26; Retail Search</td><td>Enable travelers to discover dining, concessions, shopping, and products across the airport</td></tr><tr><td>Travel &#x26; Movement Guidance</td><td>Guide passengers through complex airport journeys with clear routing to gates, baggage claim, entrances / exits, ADA-friendly paths, and security checkpoints</td></tr><tr><td>Flight Status Information</td><td>Deliver real-time flight updates, including gate changes, boarding times, arrivals, departures, and delays</td></tr><tr><td>Security Wait Times</td><td>Provide live security wait times and guidance on the best lanes to use</td></tr><tr><td>Parking &#x26; Transportation</td><td>Offer clear, up-to-date information on parking, ground transportation, and transit options</td></tr></tbody></table>

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## How to Install

Reach out to your Account Manager for more details.