Mappedin

Overview

Satisfi Labs’ Agentic platform now integrates directly with MappedIn, the leading platform for indoor mapping, wayfinding, and POI navigation. Together, we deliver the true conversational wayfinding experience, where guests can ask questions in natural language and receive precise, real-time directions, updates, and recommendations inside a branded AI agent.

From airports to stadiums to malls, an AI Navigator agent turns static maps into dynamic, AI-powered conversations that simplify navigation, reduce staff load, and drive measurable revenue through contextual engagement.

Benefits

Enhance Guest Experience

Turn static navigation into personalized, real-time assistance, helping guests find gates, stores, know parking availability, or waiting times instantly within chat.

Reduce Operational Strain

Offload routine staff inquiries (security wait times, directions, flight status, store hours) into scalable AI agents, reducing strain on personnel.

Improve Informational Accuracy

MappedIn feeds act as a single source of truth for real-time location data, while Satisfi’s AI agent delivers answers through branded, secure, scalable experiences.

Campaigns Supported

Navigation & Wayfinding	Deliver conversational navigation that helps passengers move confidently from point A to point B
Proximity Discovery	Surface the closest food, restrooms, shops, gates, and services based on a traveler’s real-time location
Amenities & Services	Provide instant access to essential airport services, including restrooms, ATMs, charging stations, guest services, and lost & found
Food, Beverage, & Retail Search	Enable travelers to discover dining, concessions, shopping, and products across the airport
Travel & Movement Guidance	Guide passengers through complex airport journeys with clear routing to gates, baggage claim, entrances / exits, ADA-friendly paths, and security checkpoints
Flight Status Information	Deliver real-time flight updates, including gate changes, boarding times, arrivals, departures, and delays
Security Wait Times	Provide live security wait times and guidance on the best lanes to use
Parking & Transportation	Offer clear, up-to-date information on parking, ground transportation, and transit options

How to Install

Reach out to your Account Manager for more details.