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Overview

The Agent Performance Console is an AI agent monitoring and insights platform that answers the question every business leader is asking: "Are my AI agents actually delivering business outcomes?"

It's not a traditional analytics tool. It's a management platform designed to help you manage your AI agents the way you'd manage employees, with clear performance expectations, measurable objectives, and transparent accountability.

The Console Includes:

  1. An analytics dashboardarrow-up-right that covers high-level AI Agent volume metrics and a summary view of each Agent’s OKR performance.

  2. Profile pagesarrow-up-right per AI Agent with a detailed view of OKR performance.

  3. AI Agent chatsarrow-up-right are accessible from each profile page and can answer natural language data questions and provide qualitative insights and recommendations.

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Core Definitions

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Objectives & Key Results (OKRs)

OKRs (Objectives and Key Results) are a goal-setting framework that helps organizations define what they want to achieve (the Objective) and how they’ll measure success (the Key Results). The Objective is a clear, qualitative outcome, while Key Results are specific, measurable targets that prove progress toward that outcome. When applying OKRs to AI Agents, the Objective defines the business outcome the agent should drive (e.g., faster resolutions), and the Key Results quantify the agent’s performance and impact (e.g., accuracy, time saved, and successful task completion rate). They align teams around priorities, improve focus and accountability, and make it easier to track performance over a set time period.

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Agents

Agents are digital staff members modeled after real-world operational roles (e.g., Ticketing Agent, Food & Beverage Manager, Guest Experience Host).

  • Defined OKRs guide their responsibilities

  • Success metrics and daily actions

  • Enterprise system integrations

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Agent Campaigns

Agent Campaigns are structured, AI-driven missions assigned to individual agents that align behavior with strategic business outcomes.

  • Campaign Identity & Duration

  • Measurable Key Results

  • Journey Workflows

  • System Integrations & Analytics

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Journey Workflows

Journey Workflows are tactical playbooks nested within campaigns that define how customer interactions unfold.

  • Triggers & Sequential Steps

  • Multi-channel Execution

  • Branching Logic & Upsells

  • Agent CTAs

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