Agent Chat
Overview
Agent Chat is designed to make AI performance understandable, conversational, and actionable.
Instead of digging through dashboards or interpreting complex metrics, Agent Chat lets you ask natural language questions and get clear, contextual answers about how your AI agents are performing—and what to do next.
It bridges the gap between data and decision-making.

Why Agent Chat Matters
As AI agents take on more responsibility, understanding why they perform the way they do becomes just as important as seeing the metrics themselves.
Agent Chat transforms performance data into insights by:
Explaining results in plain language
Highlighting trends and risks early
Surfacing opportunities for improvement
Connecting agent behavior to real business outcomes
What You Can Ask Agent Chat
Agent Chat supports a wide range of performance-focused questions, including:
Summaries of agent performance and trends
Objective and Key Result (OKR) status explanations
Revenue and conversion insights
Topic-level performance trends
Recommendations for improving outcomes
Sample Questions
How’s progress on my OKRs?
What topics are trending?
Where are we underperforming?
How do you make me money?
Why is this KR low?
How can we improve this objective?
What conversations generate the most revenue?
How do you calculate this KR?
Built-In Escalation to Your Account Manager
One of Agent Chat’s most powerful features is its ability to recognize intent.
If you ask questions that signal a need for improvement, such as:
How can I improve performance?
What should we do differently?
Agent Chat can automatically alert your Account Manager.

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