Agent Chat

Overview

Agent Chat is designed to make AI performance understandable, conversational, and actionable.

Instead of digging through dashboards or interpreting complex metrics, Agent Chat lets you ask natural language questions and get clear, contextual answers about how your AI agents are performing—and what to do next.

It bridges the gap between data and decision-making.

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Why Agent Chat Matters

What You Can Ask Agent Chat

Agent Chat supports a wide range of performance-focused questions, including:

  • Summaries of agent performance and trends

  • Objective and Key Result (OKR) status explanations

  • Revenue and conversion insights

  • Topic-level performance trends

  • Recommendations for improving outcomes

Sample Questions

  • How’s progress on my OKRs?

  • What topics are trending?

  • Where are we underperforming?

  • How do you make me money?

  • Why is this KR low?

  • How can we improve this objective?

  • What conversations generate the most revenue?

  • How do you calculate this KR?

Built-In Escalation to Your Account Manager

One of Agent Chat’s most powerful features is its ability to recognize intent.

If you ask questions that signal a need for improvement, such as:

  • How can I improve performance?

  • What should we do differently?

Agent Chat can automatically alert your Account Manager.

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