Enrich Generated Responses
Add Enrichments Using Input Director
To add a new enrichment for a generated response using Input Director, follow the steps below:
In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses
Click "+" in the top right of the Responses Dashboard.
Create your new response by adding the following fields:
Field | Details |
---|---|
Volume Name | Your Volume Name. |
Channel Name | If the volume name is not selected first, no channels will appear. |
Language | English is the only supported language at this time. |
Response Name | Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: enrichment_add_new_user |
Content Group | The default group is General; however, you can use this field to help organize your responses in whatever works best for you. |
Content Type | Select Enrichment |
Add the response including any relevant buttons, quick replies, or rich media.
Select the toggle labeled Input Training and begin adding sample inputs (minimum three).
Input Training is VERY important. The quality and breadth of your inputs will determine how well training works for your enrichment.
We recommend having a total of 10-15 inputs per Enrichment. You must manually write at least 3 chat-like inputs before generating additional inputs.
Add full sentences/questions for Input Training
Select the Generate Inputs button to add additional training.
Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking Delete Selected Inputs.
Press Save New & Publish and test the new enrichment.
Add Enrichments in Documented Data
In addition to adding a new enrichment response name, you can also add enrichments directly to documented data! To add a generative enrichment to an existing document response:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the document data you'd like to add an enrichment to
Click the pencil icon to start editing content
Add the desired enrichment using the following instructions:
Below the content where you want to show the button, add an optional button label and the URL.
Example:
If no button label accompanies a URL, your system will generate a relevant button label!
For a URL, please include "https://" before the desired URL link.
FAQs
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