Last updated
Last updated
There are two ways to enrich your generative responses with images, buttons, quick replies, and more.
Add Enrichments Using Input Director
Add Enrichments Using Documented Data
Use one option based on the type of content you want to enrich:
To add a new enrichment for a generated response using Input Director, follow the steps below:
In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses
Click "+" in the top right of the Responses Dashboard.
Create your new enrichment by adding the following fields:
Volume Name
Your Volume Name.
Channel Name
If the volume name is not selected first, no channels will appear.
Language
English is the only supported language at this time.
Response Name
Response Names should be all lowercase, with no spaces or special characters except for underscores. Example: enrichment_add_new_user
Content Group
The default group is General; however, you can use this field to help organize your responses in whatever works best for you.
Content Type
Select Enrichment
Add the enrichments including any relevant buttons, quick replies, or rich media.
Don't add any text copy when you add enrichments using the Input Director. Our platform will use already scraped web import or feed import copy to generate responses.
Select the toggle labeled Input Training and begin adding sample inputs (minimum three).
Input Training is VERY important. The quality and breadth of your inputs will determine how well training works for your enrichment.
We recommend having a total of 10-15 inputs per Enrichment. You must manually write at least 3 chat-like inputs before generating additional inputs.
Add full sentences/questions for Input Training
Select the Generate Inputs button to add additional training.
Delete any undesired sample inputs by selecting the toggle to the left of the input and clicking Delete Selected Inputs.
Press Save New & Publish and test the new enrichment.
In addition to adding a new enrichment response name, you can also add enrichments directly to documented data! To add a generative enrichment to an existing document response:
While in the Satisfi Dashboard, go to Studio -> NLP Manager -> Responses
Locate the document data you'd like to add an enrichment to
Click the pencil icon to start editing content
Add the desired enrichment using the following instructions:
Input Director
Perfect for adding enrichments to web-scraped / feed content
If you need to add training for very specific user inputs
Document
Ideal for incorporating content that is not available on your website / feed