Add an Image/GIF

Prewritten Response

1. In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses

2. Click the response you wish to update and select the pencil icon

3. Within Form View, scroll to the Image section and select Add Image...

4. Select Browse

5. Upload your new image by selecting the upload icon in the bottom left corner

6. Hover over the image you wish to include and click the Select button

7. Publish your response updates

Generated Responses

If you want to add an image to a generated response, follow the steps below:

Enrich Generated Responses

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Our Recommendations

Image Linkouts

Explore how you can allow users to expand images in new tabs and redirect them to other web pages.

Redirect to Another Page

Utilize images as buttons! If a user selects the image, they will be sent to a designated link. Once you've added your image to the response, add the URL before publishing the response.

The URL must begin with https:// or http://

Expand the Image

If you’d like a user to view the image in a larger window, you’ll want to provide an image URL link hosted within our dashboard. To find this:

1. While in the Image Library, click on an image (note: click the actual image, not Select)

2. Copy the URL provided at the bottom of the image

3. Once copied, close the popup

4. Paste this into the URL field to the right of the image within the response editor view

5. Publish the response

Image Specs

We can support JPG, GIF, PNG, or SVG files. The following specs are recommended based on what we have found to be considered best practice.

Header/Banner Ad: Logo Only

Specs

• Size: 234x60

• Recommend File Type: PNG, GIF or SVG

• An image file of around 100 KB is recommended. The file should not exceed 200 KB.

• Horizontal logos with transparent backgrounds are strongly preferred

  The width of the header image will automatically be resized to fit within the boundaries of the header. However, we recommend that the header image is scaled such that the pixel height does not exceed 150 px.

Examples

Example Header with a Logo Only (In Red)

Example Header with Logo GIF

Header/Banner Ad: Full Banner

Specs

• Size: 5x1 ratio, 750x150

• Supported File Types: PNG or SVG

• An image file of around 100 KB is recommended. The file should not exceed 200 KB.

• The width of the header image will automatically be resized to fit within the boundaries of the header. However, we recommend that the header image is scaled such that the pixel height does not exceed 150 px.

Examples

Highlighted In Red

Response Images

Specs

• Size: 2x1 ratio, 800x400 is preferred

• Supported File Types: PNG, GIF or SVG

• An image file of around 100 KB is recommended. The file should not exceed 200 KB.

• If needed, your Account Manager can assist with recommendations on which Response IDs to include images on.

Welcome Message

If you’d like for your welcome message image to expand across the chat container (recommended for welcome messages in web/app channels), please switch to code view and add the following to the bottom of the card:

#SETTINGS
[display_type](card)

Please note that images are always rendered at the top of a response and we can only support one image per response.

Examples

Example GIF in a Welcome Message

Branded Image (Coca-Cola) Related to User's Questions

Background Skin

Specs

• Size: 375x600

• Supported File Types: PNG or SVG

• An image file of around 100 KB is recommended. The file should not exceed 200 KB.

• The chat will render on multiple devices like desktop, mobile, tablet, etc. so if the image contains verbiage, we'll want to ensure during testing that it displays appropriately on each device.

Examples

Highlighted In Red

Avatars

Specs

• Size: 200x200

• Supported File Types: PNG or SVG files are preferred

• An image file of around 100 KB is recommended. The file should not exceed 200 KB.

• Provide high-quality, clear image files. Transparent background is strongly recommended.

Examples

Use a Mascot as an Avatar

Create Your Own Character, Use Your Logo, Etc.

Custom Pop-Up Image

Specs

• Size: The image file will be added with the exact dimensions of the image provided (a 50x50 px image will render a 50x50 px popup)

• Supported File Types: PNG, JPG, or SVG

• An image file of around 100 KB is recommended. The file should not exceed 200 KB.

• For brand consistency, we strongly recommend utilizing your creative team in order to meet website requirements.

Examples

Include a Prompt Bubble with Your Pop-Up Image

Create an Image That Includes Text