Overview

Enrichments are interactive elements added to text responses, including images, videos, buttons, and quick replies. They serve two primary purposes:

1. Enhance user engagement: By providing visual and interactive content, enrichments make conversations more dynamic and interesting, improving the overall user experience.

2. Facilitate user actions: These elements streamline user interactions by offering clear, clickable options or additional information, guiding users towards specific actions or choices.

Enrichments can be added to prewritten responses or generative data.

Enrich Generated ResponsesEnrich Prewritten Responses

To learn more about the type of enrichments available to you, click the link below!

ButtonsQuick RepliesVideosImages & GIFs