In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature.

1. In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses

2. Open up your desired response and click the pencil icon.

3. If in Form View, switch to Code View

4. Insert the following at the end of your response:

#SETTINGS
[suppress_thumbs_up_down](1)

If this is for a response name such as greeting, we recommend you add in the following line to redirect users back to your welcome message:

#QUICK_REPLIES
[Start Over](response_name=welcome_message)

1. Press Save & Publish and test!

Best Practices

We recommend adjusting the following response names using the instructions above:

Response Name	Why We Recommend It
All Live Escalation Responses (ex. live_person_off, live_person trigger, live_person_unavailable, live_person_outside_of_hours)	If agents are not available, users tend to tap thumbs down.
Greeting, Welcome_Message	Allows users to ask a question first before providing any feedback