Last updated
Last updated
In certain prewritten responses, you might find it necessary to suppress the thumbs up/down feature.
In the Satisfi Labs dashboard, go to Studio -> NLP Manager -> Responses
Open up your desired response and click the pencil icon.
If in Form View, switch to Code View
Insert the following at the end of your response:
If this is for a response name such as greeting, we recommend you add in the following line to redirect users back to your welcome message:
Press Save & Publish and test!
We recommend adjusting the following response names using the instructions above:
Response Name | Why We Recommend It |
---|---|
All Live Escalation Responses
(ex. live_person_off, live_person trigger, live_person_unavailable, live_person_outside_of_hours)
If agents are not available, users tend to tap thumbs down.
Greeting, Welcome_Message
Allows users to ask a question first before providing any feedback